UK councils sound alarm over transition to digital telephone system

UK councils have called on the government and companies to help pay for millions of pounds of upgrades to equipment for their most vulnerable residents ahead of the telecoms industry’s transition to a digital telephone system.Local government officials said the migration away from analogue products had not been well communicated, and that the high costs for social care users and social housing were hitting other services at a time of severe budget pressures.The public switched telephone network will be turned off by the end of 2025, with landline calls to be routed over the internet. The shift will also affect devices such as personal, lift and burglar alarms, door entry systems and CCTV. The PSTN switch-off, an industry-led initiative, comes as local government budgets contend with straitened finances. Three councils in England declared de facto bankruptcy last year and almost 20 per cent have said they are at risk, according to the Local Government Association. Theo Blackwell, chief digital officer for London in the Mayor of London’s office, said local authorities would feel the “biggest impact” from the transition “because they have the biggest range of systems” and that the UK government’s consideration of how it would affect councils had been “woefully inadequate”.Greater London Authority Economics, a research arm of the GLA, has estimated that upgrading telecare services for 63,000 adult social care users living at home across the capital’s 32 boroughs will cost £31mn. In a paper in August 2023, the Department of Health and Social Care estimated that 1.8mn people used telecare services in the UK, some of whom are self-funded. Such services include personal alarms for the elderly, which could help in the event of a fall.In addition to paying for telecare, councils are also facing upgrade costs for people in supported accommodation and for social housing. Blackwell estimated that, altogether, local authorities in London could be hit with a bill of between £45mn and £70mn for these upgrades, adding that money spent on the switch-off would “take away resource from adult social care services and other council services”.The UK government’s consideration of how the transition would affect councils had been ‘woefully inadequate’, says Theo Blackwell, chief digital officer for London in the Mayor of London’s office More

