Markus Andrews

The U.S. Department of Education moved my federal student loans to a new company without my knowing.
I spoke to experts about what other borrowers can do if this happens to them, too.
Here are tips on how to avoid account errors that could stem from the change, as well as any unnecessary charges.

Annie Nova
Courtesy: Annie Nova

At first, I thought it was another scam.
A company I’d never heard of sent me an email on Aug. 15 notifying me that it is my new student loan servicer. It was the first I was hearing of the change. Since I finished graduate school in 2017, my servicer has been Nelnet.

“The U.S. Department of Education (ED) authorized the transfer of your federal student loan(s) from Nelnet to CRI,” the message said.
I searched through my emails to see if I’d missed a message about the transfer of my loans, but I couldn’t find one. Finally, I realized that I had received notice of the upcoming change in my Nelnet account inbox (which I don’t remember ever checking). The letter was posted in mid-July.
After I created a new account with CRI, or Central Research Inc., as the message instructed me to do, I panicked when I saw that my loans had been placed in an administrative forbearance. I’d never requested that my loan payments be put on pause, and I’ve written extensively about how costly these reprieves can be, thanks to the accrual of interest.
I couldn’t figure out how long my loans were in that status, and why my next due date wasn’t until the end of October.
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Other borrowers are also reporting their student debt has recently been transferred, with similar headaches, said Nancy Nierman, assistant director of the Education Debt Consumer Assistance Program in New York.
“CRI is a relatively new servicer, and it seems that ED is slowly transferring accounts from other servicers to them,” Nierman told me.
The U.S. Department of Education contracts with different companies to service its more than $1.6 trillion federal student loan portfolio, including Mohela, Nelnet and EdFinancial. It pays the servicers more than $1 billion a year to manage roughly 42 million borrowers’ accounts, according to higher education expert Mark Kantrowitz.
I spoke to experts about what borrowers — me included — should know and do if their federal student loans are transferred from one company to another.
The U.S. Department of Education, Nelnet and CRI did not respond to requests for comment.

Save records in case of errors in the move

Student loan borrowers should screenshot and download important information about their accounts from their servicer and with Federal Student Aid on a monthly basis once notified that their servicer will change, Nierman said.
Specifically, Nierman advises getting proof of your loan balance, interest rate, payment status, payment history and any important notifications in your servicer account inbox. (That means actually checking that inbox, which I failed to do.)

But what if you learn about the transfer of your student loans only after it has already happened, as I did? Fortunately, I was able to log in to Nelnet and still access my loan details and payment history. I’ve saved all that data, now, and will be on the lookout for any discrepancies.
“Nothing about your loan details, payment history, eligible payment plans or forgiveness programs should change just because your loans are transferred to another servicer,” Nierman told me.
“But administrative mistakes happen, and keeping your own records gives you ammunition to spot and dispute an error if it occurs,” she said.

Check if your loan payments are paused, too

Amr Bo Shanab | Getty Images

I learned it is often standard procedure for servicers to place student loans into an administrative forbearance — as mine were — during a transfer. Many borrowers’ loans are put into the status for up to 60 days until the change is complete, said Kantrowitz.
“The reason for an administrative forbearance is to ensure that a borrower isn’t marked delinquent if their payments didn’t go to the right servicer,” he said.
During the forbearance, interest will continue to rack up on your debt. But unlike with a general forbearance, you will likely continue to get credit for any forgiveness programs you’re pursuing, Kantrowitz said.

It was the interest charges I was concerned about. As a result, I quickly made my usual student loan payment to my new servicer even though my bills were paused. I may not have done that after my reporting for this story.
Borrowers whose loans are being transferred “can try making payments, but it is risky,” Kantrowitz told me. “The payment may get lost.”
That’s because your loans are in a limbo state during a loan transfer, he said.
“The old servicer is no longer accepting payments, and the new servicer may not be fully set up yet with their loans.”
To avoid any mix-ups, Kantrowitz recommends that borrowers set aside their usual student loan bill amount and then make their payments once their new account is live.
Meanwhile, an administrative forbearance on your student loan account should not affect your credit, he said.
“Nevertheless, borrowers should check their credit after the forbearance is over, to make sure they weren’t accidentally reported as being late with a payment,” Kantrowitz said.

What else to know about a student loan transfer

Lastly, you’ll want to make sure that your new student loan servicer has your current information and that all the details are accurate, experts said. Check the monthly payment amount, total balance, interest rate, mailing address and contact information listed by your updated servicer.
If you were enrolled in automatic payments with your previous servicer, which usually leads to a small discount on your interest rate, you may need to reenroll, Kantrowitz said.
To contact your new servicer, you can find a list of the companies at Studentaid.gov, along with their phone numbers.

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The American Federation of Teachers, a union representing some 1.8 million members, has said that the U.S. Department of Education is denying student loan borrowers their legally required rights to affordable repayment plans and loan forgiveness programs. 
According to court records from mid-August, more than 1.3 million borrowers are stuck in a backlog of IDR plan applications. Meanwhile, 72,730 people are waiting for a determination on their PSLF status.

American Federation of Teachers President Randi Weingarten speaks to the audience at the annual convention of the American Federation of Teachers Friday, July 13, 2018 at the David L. Lawrence Convention Center in Pittsburgh, Pennsylvania.
Jeff Swensen | Getty Images

The American Federation of Teachers filed a class action complaint earlier this month against the Trump administration, related to its student loan policies.
AFT, a teacher’s union representing some 1.8 million members, has said that the U.S. Department of Education is denying student loan borrowers their legally required rights to affordable repayment plans and loan forgiveness programs. The class action effort is part of an amendment to AFT’s initial legal action against the Trump administration in March, also over the government’s actions impacting student loan borrowers.

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The programs AFT is accusing Trump officials of denying borrowers access to include income-driven repayment plans, or IDRs, which tie a borrower’s monthly bill to their income and lead to debt cancellation after a certain period, and Public Service Loan Forgiveness, or PSLF, which cancels the debt of public servants and certain nonprofit workers after a decade of payments.
“The Department’s decision to withhold IDR and PSLF benefits is actively harming borrowers,” the AFT filing reads.
The U.S. Department of Education did not respond to requests for comment.

Class action after government data on backlog

As part of the AFT’s initial legal challenge, the Education Department has regularly shared data on the high number of borrowers waiting to access IDR plans and PSLF.

According to court records from mid-August, more than a million borrowers are stuck in a backlog of IDR plan applications. Meanwhile, 72,730 people are waiting for a determination on their PSLF status.
“The backlog provides evidence that the U.S. Department of Education is not adequately fulfilling the statutory requirements” to offer those relief programs, said higher education expert Mark Kantrowitz.

The AFT’s amended complaint seeking class action status includes several student loan borrowers who’ve been impacted by the Trump-era changes.
One plaintiff owes around $198,000 in federal student loan debt, according to the AFT filing. The woman has been in repayment for more than 25 years and “has been eligible to have her loans cancelled through the IDR program since May 2025,” the filing said, “but the Department has not cancelled her loans.”
Another plaintiff, who owes around $756,000 in student debt, has been eligible for debt forgiveness since around February but is yet to get the relief, according to the filing.
By the end of July, more than 1.3 million applications for an IDR plan remained pending, according to the legal challenge, while the Education Department has been processing only around 87,823 applications per month.
“At this rate, borrowers may have to wait years to receive the benefits that Congress directed should be provided to them,” the AFT filing reads.

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The Federal Reserve is expected to cut interest rates when it concludes its meeting on Wednesday. 
Many types of consumer products will be impacted once the Fed starts trimming its benchmark.
Here’s how you can position yourself to benefit.

The Federal Reserve is widely expected to lower its benchmark rate when it meets this week, despite the latest hotter-than-expected inflation data.
The market is now pricing in a 96% chance of a 25 basis-point rate cut this month, according to the CME Fedwatch tool.

“The betting is currently that the Fed will embark on rate cutting, concerned about burgeoning downside risks in the economy, and the job market, in particular,” Mark Hamrick, Bankrate’s senior economic analyst, said in an email.
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For Americans struggling to keep up with sky-high interest charges, a likely September rate cut could bring some welcome relief.
The federal funds rate, which is set by the U.S. central bank, is the interest rate at which banks borrow and lend to one another overnight. Although that’s not the rate consumers pay, the Fed’s moves still affect the rates they see every day.
From credit cards to car payments and the interest on your savings account, here’s a breakdown of what to expect when the Fed starts trimming its benchmark — and what you can do now to be in a better position to benefit.

1. Pay down high-interest debt

“Rate cuts are welcome news for Americans with debt, but one small reduction won’t make much difference when bills come due,” said Matt Schulz, LendingTree’s chief credit analyst. 
With a rate cut, the prime rate lowers, too, and the interest rates on variable-rate debt — most notably credit cards — are likely to follow. But even then, APRs will only ease off extremely high levels.
“Borrowers should get some relief in the coming months, although it’s worth pointing out that interest rates are still elevated,” said Ted Rossman, Bankrate’s senior industry analyst. “Especially credit cards, which carry an average rate of 20.13%.”
That means that if the central bank cuts rates by a quarter point, it won’t have a significant impact on your credit card rate. “Existing borrowers could see their rates go down by half a point or so,” Rossman said.

Rather than wait for a small adjustment in the months ahead, borrowers could switch now to a zero-interest balance transfer credit card or consolidate and pay off high-interest credit cards with a personal loan, experts often say.
“For people who have high-interest debt — credit cards or double-digit interest on car loans — that is the priority, you want to target that as much as possible,” said Stephen Kates, a certified financial planner and financial analyst at Bankrate.
Although auto loan rates are fixed for the life of the loan, ballooning payments have become another pain point for consumers. Experts say many car shoppers could benefit from paying down revolving debt and improving their credit scores, which could pave the way to even better loan terms in the future.

2. Put your savings to work

Since rates on online savings accounts, money market accounts and certificates of deposit are also poised to go down with a Fed rate cut, experts say this is the time to secure some of the best returns available.
“Many high-yield savings accounts and CDs currently offer rates over 4% — more than 10 times the national average,” said Swati Bhatia, head of retail banking at Santander Bank. 
Even once the Fed lowers interest rates, savers can still benefit from those competitive rates, especially with a CD, which allows them to lock in a higher interest rate for a set term, she said.

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A typical saver with about $8,000 in a checking or savings account could earn an additional $320 a year by moving that money into a CD or high-yield account that earns an interest rate of 4% or more, according to a recent survey by Santander Bank.
Still, many Americans keep their savings in traditional accounts, Santander found, which FDIC data shows are currently paying 0.39%, on average.

3. Consider making a big move

“The housing market would be the biggest beneficiary of lower rates as they would unlock frozen sales by homeowners who are reluctant to give up the low-rate mortgages taken out in the decade following the Great Recession,” Bob Schwartz, senior economist at Oxford Economics, said in an email.
Although mortgage rates are fixed and tied to Treasury yields and the economy, they’ve already come down significantly from their peak at over 7% back in January.
The average rate for a 30-year, fixed-rate mortgage is now just under 6.3% as of Friday, according to Mortgage News Daily.

“Over the last several weeks, the consumer sentiment around mortgages has become a little healthier, we are starting to see some nice momentum,” said John Hummel, head of retail home lending at U.S. Bank.
As more potential home buyers enter the market, that frees up more inventory, Hummel added. And, “if we see some additional rate cuts, that bodes well as we get into the later half of the year.”

4. Improve your credit score

Ultimately, across virtually all consumer products, those with better credit will qualify for the best loan terms at the lowest interest rate.
Boosting your credit score largely comes down to paying your bills on time every month, keeping balances low and only applying for credit as needed, according to Tommy Lee, senior director of scores and predictive analytics at FICO.
As a general rule, keep revolving debt below 30% of available credit and “don’t go out and open 10 credit cards,” Lee said. 

You may also be able to improve your credit score by regularly checking your credit report and addressing any errors, added Schulz. “Even a single late payment on your credit report can knock 50 points or more off of your credit score, so if there’s one listed wrongly on your report, you need to get it fixed.”
That can be the difference between a “good” score, which is generally is above 670, and a “very good” score over 740, which could qualify you for the most favorable terms. (FICO scores, the most popular scoring model, range from 300 to 850.) 
“It is important for people to understand that they can have a far bigger impact on their interest rates than the Fed ever will,” Schulz said.
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The share of consumers whose rent payments are reported to credit bureaus rose to 13% in 2025, up from 11% in 2024, according to a new survey by TransUnion, one of the three major bureaus. 
“It’s a good thing that more people’s rent payments are getting reported to credit bureaus because it can really help people improve their credit,” said Matt Schulz, chief credit analyst at LendingTree. 
Here are key questions to ask yourself before you enroll in a rent reporting service, according to experts.

Miniseries | E+ | Getty Images

Who benefits the most from rent reporting services

Rent reporting services track a user’s rent payment history and report them to one or more of the three credit bureaus: Experian, Equifax and TransUnion.
Sharing rent payment activity has shown to be beneficial for participants, especially those who are “credit invisible,” or do not have any credit history, experts say.

Those who have enrolled typically see their credit scores increase. When rent payments are included in credit reports, consumers see an average growth of 60 points to their credit score, according to a 2021 TransUnion report.
Rent reporting services can also help younger adults, as they are more likely to have short credit histories and to rent, said Schulz.

In 2025, about 18% of Gen Zers surveyed reported their rent payments to the credit bureaus, according to TransUnion’s report. While that declined from 26% in 2024, it’s still the largest share when compared to other generations. 
About 16% of millennials surveyed reported their rent activity in 2025. That’s followed by 12% of polled Gen Xers and 8% of surveyed baby boomers, according to the report.
Gen Z made up 15% of TransUnion’s 2,006 respondents. Millennials were 28% of the survey base, and Gen X, represented 30%. Baby boomers accounted for 27%.

5 questions to ask before you report your rent payments

However, not all rent reporting services work the same way, experts say. For example, while some only share on-time payments, others report late payments as well. If you fall behind, that activity could be also reflected in such tools, negatively affecting your score.
Before you enroll in a rent reporting service, consider the negative consequences or the worst-case scenario, like a job loss, said Chi Chi Wu, a senior attorney at the National Consumer Law Center.
Schulz agreed: “If you are concerned about your job, for example, and unsure if you’re going to be able to make your rent payments six months from now, maybe it’s not the best time for you to sign up.”
Ask yourself these five questions before enrolling.

1. Do you truly need it?

You might not even need to leverage rent payments to improve your credit.
For those with a thin or non-existent credit file, even a small amount of positive rent history “can have a really significant impact” to their credit, Schulz said. But if you already have a long credit history and a good score, adding another data point won’t make a significant change, he said. 
Check your credit score first and assess if reporting your rent payment activity will make a difference, said Wu.

2. What is the cost?

Some rent reporting services are free of charge, while others require a fee that can range from $6.95 to $9.95 a month, according to Apartment List. Services may also charge a one-time enrollment or setup fee that can cost from $25 to $95, the site found.
See if rent reporting would come at an additional cost to you or if your landlord covers any of the fees.

3. Does the service report to the three credit bureaus? 

Make sure that the service reports to all three of the major credit bureaus: Experian, Equifax and TransUnion.
Sometimes, rent reporting services will only share the data with one or two of the three bureaus, experts say.
That can be an issue down the line when you apply for loans or credit cards, said Schulz. If your lender checks your report from one of the bureaus that are not included in the service, then the reported data “is largely irrelevant because it won’t be seen,” he said.

4. What data does the service report? 

Some services only report on-time, in-full rent payments to credit bureaus, while others might also report late payments, experts say. But even if the servicer only reports positive history, it can be a risk, said Wu. 
Say you report rent payments for a year and then “all of a sudden the data stops,” she said. 
“Is a future landlord going to look at that and make assumptions?” Wu said.

5. What is the cancellation policy?

Cancellation policies for rent reporting services will likely differ from provider to provider, as there’s a lack of standardization, said Wu. 
Before you sign up, find out how you can cancel the service and understand what the implications are, “especially when you’re talking about something related to your credit,” said Schulz.  More

About 26.6% of trade-ins toward new car purchases had negative equity in the second quarter of 2025, according to Edmunds. That is up from 26.1% in the first quarter of the year. 
Being “underwater,” “upside down” or having negative equity on a car loan is when someone owes more on the auto loan than what the vehicle is worth.

Maskot | Maskot | Getty Images

More drivers across the country are “underwater” or “upside down” on their auto loans — meaning they owe more money than the car is worth. That’s costing them when it comes time to buy a new car.
About 26.6% of trade-ins toward new car purchases had negative equity in the second quarter of 2025, according to Edmunds, an auto site. That figure is up slightly from 26.1% in the first quarter of the year, and the highest it’s been in the last four years, said Ivan Drury, the director of insights at Edmunds.

The last time it was higher was in the first quarter of 2021, when 31.9% of new car trade-ins were underwater, according to the report.
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Such drivers are not underwater by insignificant amounts. The average amount owed on upside-down loans in the second quarter was $6,754, down slightly from the prior quarter’s $6,880, Edmunds found.
“It’s a staggering figure to look at,” said Drury.
Drivers trading in an upside-down car will need to come up with cash to pay that balance, or roll it into their new loan, experts say.

How drivers end up ‘underwater’

To be sure, it’s not unusual to see underwater auto loans.
You may already be underwater on your loan from the moment you drive out of the dealer with the new vehicle, as cars are depreciating assets, said Brian Moody, senior staff writer at Autotrader and Kelley Blue Book.
But other choices you make, such as taking on a longer loan term or making a smaller down payment, can exacerbate the issue.

Still, lengthening an auto loan’s terms is “the one thing consumers can do to decrease costs,” said Drury.
It has gotten to the point where 84-month auto loans have become “increasingly common,” he said. In the second quarter of 2025, 84-month auto loans comprised of 21.6% of new auto loans, up from 19.2% the quarter prior, according to Edmunds data provided to CNBC.
To compare, 72-month loans were at 36.1% in the second quarter, down from 38.6% in the same timeframe, according to the data.
It isn’t a problem to have negative equity when you still own and drive the car, Moody said. It becomes an issue when you need to sell or trade it in.
Negative equity can also be problematic if your vehicle is totaled. After an accident, your insurer will typically pay the actual cash value of the car. If that’s less than what you owe on your loan, you’re responsible for the remaining cost.

How to buy a new car when you’re underwater

Keep your current vehicle if you can, experts say, to avoid having to roll that debt into a new loan or come up with cash to cover it.
If you truly need a new car, it’s important to do preliminary research before you even walk into a car dealership. If you have negative equity from a prior auto loan, rolling it over to a lower-interest car loan can help you save on borrowing costs, Drury said.
First, understand what your credit score is, said Moody. Generally speaking, the higher your score, the better the interest rate and loan terms lenders offer you.
“Knowing your credit score and knowing what interest rate you qualify for is important to know upfront,” Moody said.
Try to get pre-approved for different auto loans across several banks or lenders, said Drury. This helps you get a better gauge of the terms you can qualify for and distinguish the best offers.
Once you’re ready to buy, the auto dealer might either try to match the deals you have or offer better financing options, he said.

If you’re going to be underwater on that new loan — say, because you’re rolling in debt from your prior vehicle or taking on a long loan term — ask your auto dealer or insurer about guaranteed asset protection insurance, also known as gap insurance, said Moody.
“Gap insurance covers the difference between what the vehicle is worth, and what is owed on it” if your vehicle is in an accident, according to the Insurance Information Institute, an industry group.
In most policies, adding gap insurance alongside collision and comprehensive coverage can cost an additional $20 per year to the annual premium, according to III. More

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The latest earnings season has addressed investors’ concerns about the artificial intelligence boom, thanks to the robust growth outlook and capital spending projections of many tech companies.
Investors seeking exposure to companies that are well-positioned to capture AI-led growth can track the recommendations of top Wall Street analysts, who can help pick the stocks that can deliver attractive returns over the long term.

Here are three stocks favored by the Street’s top pros, according to TipRanks, a platform that ranks analysts based on past performance.

Broadcom

Semiconductor company Broadcom (AVGO) reported impressive fiscal third-quarter results and issued solid guidance, thanks to AI tailwinds. AVGO stock rallied following the results, as the company stated that it has secured a new $10 billion customer. 
Citing strong fundamentals, JPMorgan analyst Harlan Sur reaffirmed a buy rating on Broadcom stock and boosted the price target to $400 from $325, saying that AVGO remains a top pick in semiconductors. Likewise, TipRanks’ AI Analyst has an “outperform” rating on AVGO stock with a price target of $396.
Sur attributed Broadcom’s strong results and solid revenue outlook for the October quarter to accelerating AI demand, stabilizing non-AI semiconductors, and impressive momentum in the VMware business.
The 5-star analyst noted the 18% sequential growth in AVGO’s Q3 FY25 AI revenue, with the company guiding a 19% quarter-over-quarter growth to $6.2 billion for the fiscal fourth quarter. He added that Broadcom is on track to deliver about $20 billion in AI revenue in fiscal 2025.

Sur believes that the new customer from whom Broadcom secured orders worth $10 billion is OpenAI, considering the AI inference use case and his prior research. The analyst now expects AI revenue to increase by 125% to $45 billion in fiscal 2026, followed by a 60% increase in fiscal 2027. Sur said the strength in AVGO’s AI revenue supports his view that the company’s internally developed custom AI chips offer meaningful differentiation, efficiency and improved economics.
“Despite macro volatility, Broadcom’s diversified portfolio and product cycles support a solid revenue growth profile,” concluded Sur.  
Sur ranks No. 39 among more than 10,000 analysts tracked by TipRanks. His ratings have been profitable 67% of the time, delivering an average return of 26.1%. See Broadcom Statistics on TipRanks.

Zscaler

Next on this week’s list is Zscaler (ZS), a cybersecurity company that recently delivered strong results for the fourth quarter of fiscal 2025, driven by demand for its Zero Trust and AI security solutions.
Impressed by the Q4 FY25 print, Stifel analyst Adam Borg reiterated a buy rating on Zscaler stock and raised the price forecast to $330 from $295. Interestingly, TipRanks’ AI Analyst has a “neutral” stock on ZS stock with a price target of $298.
Borg stated that Zscaler delivered solid results, consistent with Stifel’s positive checks. He added that the company’s Q4 FY25 performance was strong across key metrics, driven by strong execution and demand for the company’s broadening Zero-Trust portfolio. Borg was particularly pleased with robust growth in billings and remaining performance obligations. Notably, RPO growth (31%) accelerated for the fourth consecutive quarter.
The 5-star analyst is optimistic about the adoption of Zscaler’s offerings across emerging areas, like AI security. Borg is also upbeat about the company’s newer solutions like Z-Flex. He continues to believe that “Zscaler’s leading-portfolio helps improve an organization’s security posture, drives vendor consolidation, and reduces costs.”
Bord expects Zscaler to sustain at least high-teens top-line growth and margin expansion in the coming years, driven by multiple drivers.
Borg ranks No. 324 among more than 10,000 analysts tracked by TipRanks. His ratings have been successful 77% of the time, delivering an average return of 16.9%. See Zscaler Ownership Structure on TipRanks.

Oracle

Database software maker and cloud infrastructure company Oracle (ORCL) saw its stock spike this week, as the company’s robust cloud growth projections overshadowed its Q1 earnings miss. The company surprised the market by reporting a 359% year-over-year growth in its remaining performance obligations, a measure of contracted revenue, to $455 billion.
Oracle’s robust outlook made Jefferies analyst Brent Thill increase his price target to $360 from $270 while reiterating a buy rating on the stock. TipRanks’ AI Analyst also has an “outperform” rating on ORCL stock with a price target of $264.
“RPO stole the show in F1Q,” stated Thill. The 5-star analyst added that Oracle’s Q1 RPO crushed estimates and reinforced his confidence in the company’s narrative about acceleration in its growth.
Thill highlighted that Oracle added $317 billion sequentially in RPO, nearly five times the fiscal 2026 total revenue estimate of $67 billion, which supports growing AI optimism. He noted that this massive growth can be mainly attributed to four multi-billion-dollar contracts across three customers, with more such deals expected to close soon and drive RPO beyond $500 billion.
The analyst also pointed out that the Oracle Cloud Infrastructure (OCI) business is expected to grow by 77% to $18 billion in fiscal 2026 and then jump to $144 billion by fiscal 2030. Thill added that this impressive growth forecast indicates the rising demand for AI inference and training workloads, which management sees as a massive total addressable market that the company can capture.
Additionally, Thill mentioned the impressive surge in Oracle’s multicloud database revenue, though off smaller numbers, suggesting rapid adoption of the company’s multicloud strategy. In fact, Oracle now expects notable growth in multicloud revenue every quarter for the next several years while expanding to 71 (net addition of 37) data centers across hyperscaler peers.
Thill ranks No. 128 among more than 10,000 analysts tracked by TipRanks. His ratings have been successful 67% of the time, delivering an average return of 14.9%. See Oracle Insider Trading Activity on TipRanks.

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