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    Peloton staved off the cash crunch that threatened its business. Where does it go now?

    Peloton was staring down hundreds of millions in loan payments by November 2025 that could’ve pushed the company into bankruptcy if it hadn’t refinanced.
    Now that the connected fitness company has refinanced its debt, it has the breathing room to turn around its business and boost support among lenders and investors.
    While Peloton is no longer facing an imminent cash crunch, it still needs to fix its underlying strategy.

    A Peloton Bike inside a showroom in New York, US, on Wednesday, Nov. 1, 2023. Peloton Interactive Inc. is scheduled to release earnings figures on November 2.
    Michael Nagle | Bloomberg | Getty Images

    Peloton no longer faces an imminent liquidity crunch after a massive debt refinancing, but the company still has a long road ahead to fix its business and get back to profitability.
    In late May, the connected fitness company secured a new $1 billion term loan, raised $350 million in convertible senior notes and received a new $100 million line of credit from JP Morgan and Goldman Sachs. All of those are due in 2029. 

    The refinance reduced Peloton’s debt from about $1.75 billion to around $1.55 billion and pushed off looming due dates on loans that it likely wouldn’t have had the cash to pay back.
    Before the refinancing, Peloton would have needed to pay around $800 million toward its debt by November 2025. If it managed to pay that, about another $200 million still would have been due around three months later. The term loan would have been due in May 2027. 
    For Peloton, which hasn’t turned a net profit since December 2020 and has seen sales fall for nine straight quarters, the debt pile posed an existential threat and fueled investor concerns about a possible bankruptcy.
    Now that it has refinanced, Peloton has eased investor concerns about liquidity and has the breathing room it needs to try to turn around its business.
    The fact that it was able to secure these loans signals investors believe in its ability to rightsize its business and eventually pay them back, restructuring experts told CNBC.

    “This refinancing is now putting us in a much better position for sustainable, profitable growth and just a much stronger financial footing than where we were before, and our investors saw that,” finance chief Liz Coddington told CNBC in an interview. “I think they believe in the story. They believe in what we’re trying to do, as do we, and in the transformation of the business. And so it was just a great vote of confidence for Peloton’s future.”

    Peloton faces risks ahead 

    While the refinance may have bought Peloton some time, it’s far from a panacea. Under the terms, Peloton will now be spending about $133 million annually in interest, up from around $89 million previously. It will make Peloton’s efforts to sustain positive free cash flow more difficult. 
    Coddington acknowledged to CNBC that the higher interest expense is going to “impact” free cash flow, but said that’s partly why the company started to cut costs in early May. The plan is expected to reduce annual run-rate expenses by more than $200 million.
    Even with the higher interest payments, Coddington expects the company will be able to sustain positive free cash flow without having the business “materially grow in the near term.” 
    “The cost reduction plan made us much more comfortable with that,” said Coddington. 
    While Peloton insists that investors bought into its refinance because they believe in its strategy, some could be trying to put themselves in a better position if the company fails.
    Two of Peloton’s largest debt holders, Soros Fund Management and Silver Point Capital, are known to sometimes invest in distressed companies. Since the Peloton loans they invested in are secured, they are near the top of the capital structure. If Peloton can’t turn its business around and ends up in a position where it’s considering or filing for bankruptcy, its creditors would be in a strong position to take control of the company.
    “I would describe this refinancing slash recapitalization as sort of opportunistic,” said Evan DuFaux, a special situations analyst at CreditSights and an expert in distressed debt. “I think that’s just sort of a smart, opportunistic and kind of tricky move.”
    Silver Point declined to comment. Soros didn’t return a request for comment.

    More cost cuts to come?

    Peloton is in a far better cash position than it was a few months ago, but the company still needs to address the demand issues that have plagued it since the Covid-19 pandemic wound down and figure out what kind of business it will be in the future. 
    “It really is an exercise in kicking the can down the road because the refinancing itself buys time, but it doesn’t actually fix any of the underlying problems at Peloton,” said Neil Saunders, managing director of GlobalData Retail. “Those are very different issues to the refinancing.”
    Following former CEO Barry McCarthy’s departure and with two board members, Karen Boone and Chris Bruzzo, now in charge, Peloton needs to decide: is it a content company, like the Netflix for fitness, or is it a hardware company that needs to develop new strategies to sell its pricey equipment?
    So far, straddling both has proven to be unsuccessful. 
    “They’re going to have to make some decisions about which parts of the model are survivable, which parts are not, or things that they can do to advance forward without losing the great brand value that they still currently have, especially with the loyal following that they have,” said Scott Stuart, the CEO of the Turnaround Management Association and an expert in corporate restructurings.
    “Money doesn’t fix everything, and the issue becomes the more money you take and the more you refinance … the more problematic it becomes,” he added.
    Simeon Siegel, a retail analyst for BMO Capital Markets, said Peloton can start addressing its issues by forgetting about trying to grow the business for now and instead focus on “bear hugging” its millions of brand loyalists. 
    He pointed out that the company makes about $1.6 billion in recurring, high-margin subscription revenue and sees more than $1.1 billion in gross profit from that side of the business.
    “The problem is, they lose money. How do you lose money if you’re generating a billion one of recurring gross profit dollars?” said Siegel. “Well, you take all of that gross profit and you spend it to try and chase new growth.”
    He said Peloton could generate around $500 million in EBITDA if it cuts research and development, marketing and other corporate expenses. For example, Peloton’s marketing budget is around 25% of annual sales, and if the company reduces it to even 10%, it would still be in the “upper echelon of most brands,” said Siegel.  
    “Their debt is scary on a company that’s burning cash, their debt’s not scary at all on a company that can make half a billion dollars of EBITDA,” he said. “They have a business that’s generating a tremendous amount of cash. They need to stop spending it.” 
    In May, Peloton announced it would cut 15% of its corporate workforce, but it may be more reluctant to back off its growth strategy. Peloton founder John Foley set a goal of growing to 100 million members, and McCarthy adopted the target when he took over. As of the end of March, Peloton had about 6.6 million members — woefully behind that long-term target.
    Since the company announced its cost cutting plan, McCarthy’s departure and another disastrous earnings report in early May, Peloton has been largely mum on its strategy. It said that it’s searching for a new permanent CEO, and the person it hires will offer clues about the company’s direction. 
    If it hires another “hyper growth tech CEO” like McCarthy – who had done stints at Netflix and Spotify – then Peloton will likely face the same issues, Siegel said. But if it taps someone different, it could signal a strategy shift.

    Content magic 

    One notable shift afoot at Peloton is its live programming schedule. The company currently offers live streaming classes from its New York studio seven days a week, but beginning on Wednesday, that will change to six. Last month, its London studio moved from seven days of live streaming classes to five.
    “We’re all going to still be creating, creating social content, dropping new classes,” Peloton’s Chief Content Officer Jen Cotter told CNBC. “I think that we’ll just be using the brain space that would have been spent on live classes that day to come up with new programs, new ways to distribute wellness content, new categories of business to go in, like nutrition and rest and sleep, which we’ve not really done as deeply as we plan to do.”
    She added that the change will save the company some money, but it’s more of an opportunity to make better use of its production staff than it is a cost-cutting measure.
    For example, the company in May partnered with Hyatt Hotels as it tries to generate new revenue and diversify income streams. As part of the agreement, hundreds of Hyatt properties will be outfitted with Peloton equipment, and guests will have access to bespoke Peloton classes on their hotel room TVs in around 400 locations. The schedule tweak will allow staff to be available to make content for projects like the Hyatt partnership.
    The shift comes after three Peloton trainers – Kristin McGee, Kendall Toole, and Ross Rayburn – decided not to renew their contracts with the company. The news raised concerns among Peloton’s rabid fanbase that trainers, one of its core assets, were leaving in droves.
    Cotter insisted the parting was amicable – and the door is open should the athletes want to return. 
    “All I can say is, they decided they wanted to leave. All the instructors were offered contracts and I mean it when I say we have deep respect and appreciation for what they’ve contributed, and if they want to try something new, that’s okay,” said Cotter. 
    “As much as we’re going to miss them, we are like a professional sports team,” she added. “Athletes do leave the team and you still love the athlete and you still love the team and so we’re really hopeful that this change does allow our members to understand this is okay, and yes, we’re going to miss them, but yes, it’s okay for people to go try other things.” 
    McGee, Toole and Rayburn all left when Peloton was in the process of renewing trainer contracts. 
    Some instructors may be teaching fewer classes as part of the live content pullback. It’s unclear if any instructors took pay cuts as a result, or if McGee, Toole and Rayburn left because of disagreements over compensation. 
    When asked, Cotter declined to answer. More

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    NFL, RedBird joint venture EverPass lines up ‘Sunday Ticket’ streaming in bars, restaurants

    EverPass Media, the joint venture between the NFL and RedBird Capital Partners that owns the commercial rights to “Sunday Ticket,” is getting into the business of streaming live sports at bars and restaurants.
    EverPass acquired UPshow, a marketing platform that allows live sports to be streamed at commercial establishments. Previously “Sunday Ticket” was offered to such establishments via DirecTV’s satellite service.
    The joint venture also got a new investor — TKO, the company made up of the newly merged WWE and UFC.

    Football fans watch the NFL Super Bowl XLVIII game between the Denver Broncos and the Seattle Seahawks on at a sports bar in New Jersey on February 2, 2014.
    Cem Ozdel | Anadolu Agency | Getty Images

    A satellite dish is no longer the only way bars and restaurants can air the National Football League’s package of “Sunday Ticket” games.
    EverPass Media, the joint venture between the league and private equity firm RedBird Capital Partners that owns the commercial rights to “Sunday Ticket,” acquired UPshow, a platform with the tech capabilities to allow commercial establishments to stream live sports. Terms of the deal were undisclosed.

    With this acquisition, bars, restaurants, casinos and other businesses will be able to stream “Sunday Ticket” games. Until recently, they could only do so through a subscription to satellite TV provider DirecTV.
    DirecTV will remain as a distributor to bars and restaurants, however. EverPass signed a nonexclusive deal with DirecTV last year to continue to distribute “Sunday Ticket” games, giving it the ability to reach deals with other distribution platforms.
    “More content is moving to streaming. Regardless of the streaming economics, it’s become pretty clear that live sports is an important piece of that,” said EverPass CEO Alex Kaplan. “We’re going to think about how to deliver a product and service to our customers that’s becoming increasingly more challenging for them to sort of aggregate in a meaningful way. We’re still in the early days … but this is a big step for us.”
    The new distribution option will be available this coming NFL season.
    The acquisition for EverPass comes as more live sports games are being offered exclusively on streaming services — a new frontier for business establishments that have long subscribed to traditional pay TV packages to offer live sports.

    “Sunday Ticket” is an integral sports package for bars and restaurants since it provides all out-of-market NFL games.
    In late 2022, Google’s YouTube TV acquired the residential rights to “Sunday Ticket” for roughly $2 billion a year, a deal which runs over seven years. DirecTV had been the owner and exclusive residential and commercial distributor of the games since the package’s inception in 1994.
    This followed a deal for Amazon’s Prime Video to become the exclusive home of “Thursday Night Football” — part of the 11-year NFL media rights agreement worth more than $100 billion.
    Since then, the media rights owners of NFL games have begun to offer games simultaneously on their streaming services — and in some cases exclusively. Earlier this year Comcast’s NBCUniversal aired an NFL wild-card game on Peacock, the first time a postseason game was exclusively offered via streaming. Netflix also recently won the rights to air two NFL games on Christmas this year, and at least one on the holiday in the following two years.

    New investor, new opportunities

    The New York Stock Exchange welcomes executives and board members of TKO (NYSE: TKO). To honor the occasion, TKO management and board members, joined by Lynn Martin, NYSE President, rings The Opening Bell®. 

    EverPass also brought on a new investor this week.
    The joint venture announced that TKO — the newly merged company that combines Ultimate Fighting Championship and World Wrestling Entertainment — will enter the ownership group. TKO is majority-owned by Endeavor Group Holdings.
    “Now with RedBird, the NFL and TKO behind us, we think we have the means to put even more behind that technology,” said Kaplan.
    EverPass is also looking to become a distributor for other content in addition to “Sunday Ticket” and the NFL.
    “We’re out there looking at new content, and we certainly think they have great content and expect those will be discussions that we have in the near future,” said Kaplan on whether EverPass will distribute TKO’s WWE or UFC. “In general, we feel really good about our content pipeline.”
    The company first partnered with UPshow when it started providing Peacock Sports Pass, which is a way for commercial establishments to stream some of the live sports on NBCUniversal’s streaming platform, including the NFL, Premier League and college football.
    Pricing for Peacock Sports Pass, similar to the upcoming distribution of “Sunday Ticket,” is dependent upon the commercial establishment’s classification, according to the company’s website.
    In addition, the acquisition of UPshow will give EverPass the opportunity to explore distribution globally at a moment when leagues like the NFL, National Basketball Association and Major League Baseball are pushing into international markets.
    “Technology transcends borders. So all of a sudden we actually have the capability to go international,” said Derek Chang, executive chairman of EverPass. “And then the investment of Endeavor/TKO, which obviously has a tremendous amount of reach globally in terms of relationships.”
    Disclosure: Comcast is the parent company of NBCUniversal and CNBC.

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    Manhattan is now a ‘buyer’s market’ as real estate prices fall and inventory rises

    Manhattan home price declines are a result of rising inventory of apartments for sale, which are also taking longer to sell.
    The gap between buyer and seller expectations is narrowing, and more deals are closing.
    High rents in Manhattan are also helping sales as many potential buyers who were waiting out the sales market in rentals are finally deciding to buy.

    A sign advertising a home for sale is displayed outside of a Manhattan building in New York City on April 11, 2024.
    Spencer Platt | Getty Images

    Manhattan is becoming a buyer’s market as apartment prices fell and inventory rose in the second quarter of 2024, according to new reports.
    The average real estate sales price in Manhattan fell 3% to just more than $2 million, according to a report from Douglas Elliman and Miller Samuel. The median price fell 2% to $1.2 million, and prices for luxury apartments fell for the first time in more than a year, according to the report.

    The price declines are a result of rising inventory of apartments for sale, which are also taking longer to sell. There are now more than 8,000 apartments for sale in Manhattan, which is higher than the 10-year average of about 7,000, according to Jonathan Miller, CEO of Miller Samuel, the appraisal and research firm.
    Manhattan now has a 9.8 month supply of apartments for sale, which means it would take 9.8 months to sell all of the apartments on the market without any new listings, according to Brown Harris Stevens. “Any number over 6 months tells us there is too much supply and we are in a buyer’s market,” according to the Brown Harris Stevens report.
    The falling prices and rising number of unsold apartments in Manhattan stand in contrast to the national real estate landscape, where continued tight supply continues to keep prices high. Brokers and real estate analysts say the strong prices in Manhattan post-Covid became unsustainable, and both buyers and sellers are finally capitulating to a higher interest rate environment.

    The sun sets on the skyline of midtown Manhattan and the Empire State Building in New York City, as seen from Jersey City, New Jersey, on April 23, 2023.
    Gary Hershorn | Corbis News | Getty Images

    “The buyers and sellers resolve is weakening,” Miller said. “At a certain point, they can only wait so long before they feel like they have to make a move.”
    With the gap narrowing between buyer and seller expectations, more deals are closing. There were 2,609 sales in the second quarter, up 12% from a year ago, according to the Douglas Elliman and Miller Samuel report. That marked the first sales rebound in two years.

    “As the second quarter began, New York’s real estate market awakened from the doldrums in which it had languished for the first quarter of 2024. Deals in all price categories began to emerge,” said Frederick Warburg Peters, President Emeritus of Coldwell Banker Warburg.
    High rents in Manhattan are also continuing to help sales. The average apartment rental price in May was still upward of $5,100 a month and rents tend to rise in the late summer. Many potential buyers who were waiting out the sales market in rentals are finally deciding to buy, hoping interest rates will start to come down at the end of 2024 or early 2025.
    “If people were sitting on the fence, the high rents maybe helped push them into the sales market,” Miller said.
    Still, mortgage rates have a more muted effect on Manhattan real estate than the rest of the country since most Manhattan sales are in cash. In the second quarter, 62% of deals were all cash.
    While prices fell for all segments of the Manhattan real estate market, the high end is among the weakest, as the wealthy hold off on purchases until after the uncertainty of the elections. The median sale prices in the luxury segment — or the top 10% of the market — fell 11% in the second quarter, according to Miller Samuel. Listing inventory of luxury apartments surged 22%.
    “With the high end, this weakness could be the beginning of a trend or just a one-off,” Miller said. “We will have to see what happens in the second half.” More

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    Revolut CEO confident on UK bank license approval as fintech firm hits record $545 million profit

    Nikolay Storonsky, Revolut’s CEO and co-founder, said the company is feeling confident about securing its British bank license “soon”, after overcoming some key hurdles.
    Revolut first applied for a U.K. banking license in 2021, but it has faced lengthy delays.
    Revolut released annual accounts Tuesday showing its full-year pre-tax profit rose to $545 million in 2023; the company cited strong user growth and revenue diversification.

    Nikolay Storonsky, founder and CEO of Revolut.
    Harry Murphy | Sportsfile for Web Summit via Getty Images

    LONDON — The boss of British financial technology giant Revolut told CNBC he is optimistic about the company’s chances of being granted a U.K. banking license, as a jump in users saw the firm report record full-year pre-tax profits.
    In an exclusive interview with CNBC, Nikolay Storonsky, Revolut’s CEO and co-founder, said that the company is feeling confident about securing its British bank license, after overcoming some key hurdles in its more than three-year-long journey toward gaining approval from regulators.

    “Hopefully, sooner or later, we’ll get it,” Storonsky told CNBC via video call. Regulators are “still working on it,” he added, but so far haven’t raised any outstanding concerns with the fintech.
    Storonsky noted that Revolut’s huge size has meant that it’s taken longer for the company to get its banking license approved than would have been the case for smaller companies. Several small financial institutions have been able to win approval for a banking license with few customers, he added.
    “U.K. banking licenses are being approved for smaller companies,” Storonsky said. “They usually approve someone twice every year,” and they typically tend to be smaller institutions. “Of course, we are very large, so it takes extra time.”
    Revolut is a licensed electronic money institution, or EMI, in the U.K. But it can’t yet offer lending products such as credit cards, personal loans, or mortgages. A bank license would enable it to offer loans in the U.K. The firm has faced lengthy delays to its application, which it filed in 2021.
    One key issue the company faced was with its share structure being inconsistent with the rulebook of the Prudential Regulation Authority, which is the regulatory body for the financial services industry that sits under the Bank of England.

    Revolut has multiple classes of shares and some of those share classes previously had preferential rights attached. One conditions set by the Bank of England for granting Revolut its U.K. banking license, was to collapse its six classes of shares into ordinary shares.
    Revolut has since resolved this, with the company striking a deal with Japanese tech investor SoftBank to transfer its shares in the firm to a unified class, relinquishing preferential rights, according to a person familiar with the matter. News of the resolution with SoftBank was first reported by the Financial Times.

    2023 a ‘breakout year’

    The fintech giant on Tuesday released financial results showing full-year pre-tax profit rose to £438 million ($545 million) in 2023, swinging to the black from a pre-tax loss of £25.4 million in 2022. Group revenues rose by 95% to £1.8 billion ($2.2 billion), up from £920 million ($1.1 billion) in 2022.
    Victor Stinga, Revolut’s chief financial officer, said the company’s growth stemmed from a record jump in user numbers — Revolut added 12 million customers in 2023 — as well as strong performance across all its key business lines, including card fees, foreign exchange and wealth, and subscriptions.
    “We consider 2023 to be what we would call a breakout year from the point of view of growth and profitability,” Stinga said in an interview this week.
    Revenue growth was driven by three main factors, Stinga said, including customer growth, strong performance across its key revenue lines, and a significant jump in interest income, which he said now accounts for about 28% of Revolut’s revenues.
    He added that Revolut made exercising financial discipline a key priority in 2023, keeping a lid on operating expenses and adopting a “zero-based budgeting” philosophy, where every new expense has to be justified and accounted for before it’s considered acceptable.
    This translated to administrative expenses growing far less than revenues did, Stinga said, with admin costs growing by 49% while revenues nearly doubled year-on-year.
    Revolut has been investing more aggressively in advertising and marketing, he added, with the firm having deployed $300 million in advertising and marketing last year. The company’s business banking solutions are also a top priority, with Revolut devoting about 900 employees toward business-to-business sales. More

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    Inside Starbucks’ plans to improve stores for customers and baristas

    Starbucks Coffee shop in Krakow, Poland on February 29, 2024. 
    Beata Zawrzel | Nurphoto | Getty Images

    Starbucks’ baristas have begun to implement its Siren Craft System, a series of changes in how orders are processed and made, the company said.
    As some Americans have become cost conscious in the face of ongoing inflation, the coffee giant is working to reduce bottlenecks in stores and win back occasional customers. 
    Starbucks said that in stores where the company has used the Siren system to optimize operations, it has seen an increase in peak throughput, which it estimates will boost same-store sales annually.

    Starbucks cafes across the country are starting to change how they make drink orders, among other tweaks designed to reduce bottlenecks and long wait times that have dogged the chain.
    The overhaul comes as the coffee giant prepares for an anticipated swell of orders through its mobile app.

    At the heart of the plan is Starbucks’ “Siren Craft System,” a series of processes that are aimed at making baristas’ jobs easier and speeding up service times for customers. Starbucks said more than 10% of its 10,000 stores have already implemented the system, which includes changing the production order for hot and cold drinks. It will be in use across North America by the end of July, according to the company.
    Executives hope the changes will provide a much-needed jolt to Starbucks. In April, the company reported a disappointing second quarter, as U.S. same-store sales fell 3% and traffic dropped 7%. The coffee chain cut its 2024 outlook.
    Starbucks reported rates of incomplete mobile app orders in the mid-teens and said occasional customers came in less. CEO Laxman Narasimhan mentioned the need to make improvements to stores.
    Katie Young, senior vice president of store operations at Starbucks, said the most immediate shift that needed to happen in cafes was better handling the unexpected.
    “It’s the ability to flexibly respond to things we cannot predict,” she told CNBC in an interview.

    Starbucks Coffee shop in Krakow, Poland on February 29, 2024. 
    Beata Zawrzel | Nurphoto | Getty Images

    The store changes will be key this month, as Starbucks on Monday started opening up its app to non-rewards members, which the company believes will increase traffic and orders.
    Analyst Peter Saleh, managing director at BTIG, said, “My sense is that they have a lot of demand in certain stores, and the footprint of the kitchen is so small, you have to find ways to be more efficient.”
    Losing customers because of slow orders and other store frustrations could cost Starbucks at a particularly vulnerable time. Americans have become cost conscious in the face of ongoing inflation, and in some cases have pulled back on morning or afternoon beverages and snacks. Narasimhan in April said consumers are spending more cautiously.
    Starbucks has done something uncharacteristic in recent weeks, joining the stream of value offerings with a $5 food and beverage combo option. Communicating value to customers is also part of the plan to drum up business. 

    The Siren system

    Starbucks has been diagnosing the bottleneck issue for more than a year, since the company’s reinvention plan rollout in 2022, said Young. At the time, Howard Schultz was at the helm, having returned during a burgeoning unionization movement and shifts in consumer preferences. The changes underway in cafes were first previewed that fall, to be rolled out in the years to come. Narasimhan took over for Schultz in March 2023. 
    The Siren system processes were developed with worker feedback on which issues stopped them from creating beverages and connecting with customers. 
    Starbucks said it plans to add a role akin to an expediter in a restaurant production line, a “play caller” who steps away from production and helps solve logjams in cafes, handling tasks such as restocking cups or helping when an unexpected crowd arrives. The company plans to train existing workers for the role or potentially add new baristas, if needed.
    “One of the pain points we saw was [that] our espresso machine was often running all the time, and that was one of the things that kept our partners from being able to check in. And another thing we saw that you didn’t necessarily know was which part of the store would get crowded,” Young said. “We needed to actually have a partner that was dedicated when things got busy to pulling out of production and just helping.”
    Starbucks said it will also change the order in which beverages are made. Previously, cold drinks were prioritized from start to finish, even if a hot beverage order came in first, as pulling espresso shots was the last step. This could create a traffic jam in the drive-thru, for example, if a person ordered one of each beverage, as the cold item would be ready while the hot drink was still in production. 
    Macoy McLaughlin, manager of Seattle’s First and Walker Starbucks location, said producing beverages in the order they were placed allows for a faster, streamlined process.
    “We actually have proper sequencing between our hot and cold bars, versus cold bars becoming as popular as ever, to really have a consistent experience for the customers. So we’re actually making them in the order they’re coming in,” McLaughlin said, adding that the cafe feels busier, but customers in store and in the drive-thru are getting drinks faster. 
    Baristas also will have more control over the company’s digital production manager, an iPad system that controls the sequencing of orders in various channels from cafes, mobile orders and the drive-thru, the company said. Workers will have more flexibility over changing order priority.

    Starbucks app expands

    Young said the app changes added a sense of urgency to the Siren training rollout. She feels confident stores will be ready if traffic increases.
    Mobile order and pay will also be available on third-party platforms to reach more customers. 
    The potential increase in traffic and workloads comes as some baristas for years have raised issues about staffing and scheduling, particularly employees who have sought to organize with the Workers United union. In internal surveys and in bargaining committee meetings, union-represented workers consistently rank it as their highest priority issue.
    Starbucks says it has made significant progress over the past two years on staffing and scheduling.
    BTIG’s Saleh said the company has moved uncharacteristically slowly.
    “The Siren System was first introduced at its investor day in 2022 with Howard [Schultz] at the helm,” said Saleh. “Historically, Starbucks doesn’t do anything slowly. They move quickly, find something they like and roll it out fast.”
    Young said the Siren system changes have provided a “material reduction” in wait times for orders. Starbucks said that in stores where the company has used the Siren system to optimize operations, it has seen an increase in the number of customers served at peak times that it estimates to be worth 1 percentage point of comparable sales annually.
    “We feel very confident about the investments we’ve made in our staffing system and all the precision we can bring there,” Young said. “But no system or internal efforts can predict that today, a group of high school kids decided to gather all their friends and pop in at 2 p.m., when we normally wouldn’t see a lot of business.”
    The company said there will be a slower rollout of new equipment under the same Siren moniker, with a custom ice dispenser, milk-dispensing system and faster blenders to reduce steps for baristas and get drinks to customers faster. Equipment investment will take multiple years, Young said. She said that updated equipment, coupled with the new training processes in store, has led to meaningful returns on investment, and 10% of stores will have the Siren equipment by the end of the year.
    Young said Starbucks wants customers to feel like wait times are better managed and that “everyone is just in a good place even when it gets busy.”
    Correction: This story was updated to correct the spelling of Macoy McLaughlin’s name. More

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    Paramount is hunting for a streaming partner, could kick off a wave of deals

    Paramount Global leaders are having discussions with a number of companies to explore merging Paramount+, its money-losing streaming service.
    Warner Bros. Discovery has interest in merging Max and Paramount+ as a joint venture, according to people familiar with the matter.
    Media companies are considering new ways to better monetize streaming content after billions of dollars in losses over the last several years.

    The Paramount Studios in Los Angeles, California, US on Monday, April 29, 2024. 
    Eric Thayer | Bloomberg | Getty Images

    Paramount Global is holding talks with other entertainment companies about merging its Paramount+ streaming service with an existing platform. If it reaches a deal, it may kick off a new wave of streaming partnerships that could put the entire media industry on firmer footing.
    Paramount Global leadership is having active discussions with other media and tech company executives to determine if a structure makes sense for both parties where Paramount+ can be merged with another streaming entity and potentially co-owned, according to people familiar with the matter, who asked not to be named because the discussions are private.

    One of the companies that has expressed a desire to reach a deal is Warner Bros. Discovery, according to people familiar with the matter. Combining Max and Paramount+ could strengthen both services by allowing them to better compete with Netflix and Disney’s suite of platforms (Disney+, Hulu and ESPN) for eyeballs and future content.
    Warner Bros. Discovery held preliminary merger talks for a deal for all of Paramount Global earlier this year, but talks didn’t escalate.
    Paramount Global is also considering partnering with a technology platform, the company’s co-CEO Chris McCarthy said at an employee town hall on June 25.
    “What they don’t have is our scale of content, and together we will make for a very powerful combination to drive more minutes and greater profits,” McCarthy said of a potential tech partner at the town hall, according to a transcript of the event obtained by CNBC.
    A merged streaming service would mitigate churn by giving customers more diverse programming and fewer reasons to cancel each month, and it could take Paramount+ losses off Paramount Global’s balance sheet by giving it new ownership.

    While a structure for a hypothetical joint venture with Warner Bros. Discovery hasn’t been discussed in detail, ownership likely wouldn’t be a 50-50 split given the existing natures of the streaming assets and their finances, according to people familiar with the discussions.
    Warner Bros. Discovery’s direct-to-consumer business made $103 million in annual adjusted EBITDA in 2023 after losing $2.1 billion the year before. Paramount Global reported a loss of $1.67 billion in direct-to-consumer operating income before depreciation and amortization in 2023, narrower than its $1.8 billion loss a year prior.
    Max has about 100 million global subscribers, with 52.7 million based in the U.S. Paramount+ ended its first quarter with 71 million subscribers.
    Comcast’s NBCUniversal has also expressed interest in a joint venture with Paramount+, as The Wall Street Journal first reported earlier this year. The talks didn’t progress and never got particularly far, according to people familiar with the matter.
    “The sheer volume of hit content that we could offer together would be tremendous across TV, film and sports, and would attract millions of viewers,” McCarthy said during the town hall in reference to a potential partnership with an existing subscription streaming service like Max or Peacock. “Plus, we would share in all other non-content expenses.”  
    Spokespeople for Warner Bros. Discovery, NBCUniversal and Paramount Global declined to comment.

    Streaming 2.0

    Since late 2019, traditional media companies including Paramount Global, Disney, NBCUniversal and Warner Bros. Discovery have all launched streaming services that have hemorrhaged billions of dollars in losses.
    There’s long been consensus in the industry that there are too many streaming services relative to the number of total paying customers. Many executives have speculated that just four or five global services can likely survive and flourish. The others would need to be consolidated or folded into existing platforms.
    “There may be some combination of Paramount, Peacock and Max,” said Peter Chernin, former CEO and chairman of Fox Group, in an interview with CNBC last year.
    If Paramount reaches an agreement on a joint venture with either Max or Peacock, there would be added pressure on whichever service is left out to do a deal of its own.
    Media companies are now focused on better monetizing streaming content through bundles and partnerships. Disney and Warner Bros. Discovery have recently become more willing to license some of their content to rival streaming services, such as Netflix, to better monetize shows that aren’t adding a lot of new subscribers to their streaming services.
    Comcast recently introduced a bundle of Peacock, Netflix and Apple TV+ for its cable, broadband and mobile customers for $15 a month.
    Disney and Warner Bros. Discovery announced they plan to bundle their streaming services beginning in the summer. While the companies haven’t yet announced a price for the package, which will include Disney+, Hulu and Max, the discount will be “significant,” according to one of the people familiar with the matter.

    Better windowing

    Another hot topic of current discussions revolve around windowing movies and TV series through different streaming services at different price points.
    This idea was something considered by Skydance Media, which nearly acquired Paramount Global before talks broke down last month.
    Skydance’s plan for Paramount included merging Paramount+ with another streamer to create new streaming services which would better rationalize the assets, according to people familiar with the matter.
    For example, Paramount’s Showtime library could be combined with another company’s prestige dramas to create a stand-alone ad-free service.
    A different ad-supported service could then contain live sports and windowed prestige originals, which could appear on the second service after a certain amount of time. The services could be bundled together, such as how Disney bundles Disney+, Hulu and ESPN+.
    A representative for Skydance declined to comment.

    One app experience

    There’s a widespread shared sentiment among traditional media leadership that better packaging of existing content can be more lucrative for the entire industry.
    The downside to more bundling or windowing of content is customer confusion. Increased mix-and-match offers between streaming services can easily lead to customer frustration rather than satisfaction.
    Several media executives said privately they expect Peacock, Paramount+, Max and Disney could ultimately team up their programming within one application to alleviate confusion and compete with Netflix, which dominates the subscription streaming industry with about 270 million global subscribers.
    Two executives said Disney would be the most likely company to own the application, given its relative dominant position in the entertainment streaming industry. Any media company who contributed content to the streaming application could share in the revenue, similar to how cable economics work today, they added.
    Still, company rivalries and tensions may make such a product difficult to put together. While Max and Disney have struck a bundling deal, Comcast and Disney have long had a strained relationship. The two parties are currently trying to unwind a joint venture — Hulu — to give Disney full control over the service that was initially co-owned by NBCUniversal, Fox and Disney.
    Disclosure: Comcast’s NBCUniversal is the parent company of CNBC.

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    Boston Celtics’ majority owner puts team up for sale weeks after NBA championship

    Boston Basketball Partners LLC, the ownership group behind the Boston Celtics, has put the team up for sale, according to a statement the team posted on social media site X on Monday.
    The controlling family of the ownership group announced the sale of the majority stake, and expects it to be completed later this year or in early 2025.
    Wyc Grousbeck led the ownership group to acquire the Celtics in 2002. He expects to remain governor of the team through 2028, when the second closing of the deal takes place.

    A “Believe in Boston” flag flies during the duck boat parade celebrating the Boston Celtics’ 18th NBA championship.
    Stan Grossfeld | Boston Globe | Getty Images

    The 2024 National Basketball Association champions are up for sale.
    The Boston Celtics’ ownership group announced Monday that it plans to sell the team, according to a statement posted to the Celtics’ account on social media site X.

    The controlling family of the ownership group, Boston Basketball Partners LLC, said it intends to sell all of its shares in the team “for estate and family planning consideration.”
    The sale of a majority stake is expected to be completed by the end of 2024 or early 2025, with the remainder of the sale closing in 2028, according to the statement.
    As sports franchise valuations soar, the Celtics could fetch a particularly high price. The team is among the most successful and most widely followed in U.S. professional sports, and won its NBA record 18th championship last month.
    This, plus the soaring cost of sports media rights, will likely lead to a valuation close to — if not more than — the record $4 billion price tag the NBA’s Phoenix Suns received in 2023, sports consultants said Monday.

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    Wyc Grousbeck led a team of buyers to acquire the Celtics for $360 million in 2002. Grousbeck, a native of Massachusetts and lifelong Celtics fan, expects to remain governor of the team until the second closing in 2028.

    Grousbeck is also part of the ownership group behind the tequila brand Cincoro, which includes other NBA team owners and Hall of Famer Michael Jordan.
    Representatives for Grousbeck and the team did not immediately respond to CNBC’s requests for comment.

    Jaylen Brown, #7 of the Boston Celtics, shoots a three-point basket against the Dallas Mavericks during Game 5 of the 2024 NBA Finals at TD Garden in Boston on June 17, 2024.
    Nathaniel S. Butler | National Basketball Association | Getty Images

    Sports valuations, media rights climb

    The Celtics became the latest NBA champions after beating the Dallas Mavericks in Game 5 of the Finals in June. It was the team’s second championship under Grousbeck’s ownership.
    U.S. professional sports teams, especially those in the National Football League and NBA, have been garnering high valuations when owners sell a stake, if not the entirety of the team.
    In 2023, the NBA’s Phoenix Suns and WNBA’s Phoenix Mercury were sold to Mat Ishbia for a record valuation of $4 billion.
    Meanwhile, the media rights for the leagues have never been more lucrative, as live sports beckon the biggest TV audiences.
    Negotiations surrounding the NBA’s media rights are ongoing with an announcement expected soon. Comcast’s NBCUniversal is expected to pay $2.5 billion per year, with Disney’s ESPN and Amazon’s Prime Video among the other bidders, CNBC has previously reported.
    — CNBC’s Jessica Golden contributed to this article.
    Disclosure: NBCUniversal is the parent company of CNBC.

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    Citadel’s Ken Griffin says he’s not convinced that AI will replace human jobs in the near future

    Ken Griffin speaks to Citadel and Citadel Securities interns during a discussion moderated by Citadel software engineer, and former intern, Bharath Jaladi.
    Courtesy: Citadel

    Ken Griffin, founder and CEO of Citadel, said he remains skeptical that artificial intelligence could soon make human jobs obsolete as he sees flaws in machine learning models applied in certain scenarios.
    “We are at what is widely viewed as a real inflection point in the evolution of technology, with the rise of large language models. Some are convinced that within three years almost everything we do as humans will be done in one form or another by LLMs and other AI tools,” Griffin said Friday during an event for Citadel’s new class of interns in New York. “For a number of reasons, I am not convinced that these models will achieve that type of breakthrough in the near future.”

    The rapid rise of AI has had the world pondering its far-reaching impact on society, including technology-induced job cuts. Elon Musk, CEO of Tesla, is among many who have repeatedly warned of the threats that AI poses to humanity. He has called AI “more dangerous” than nuclear weapons, saying there will come a point where “no job is needed.”
    Griffin, whose hedge fund and electronic market maker have been at the forefront of automation, said machine-learning tools do have their limits when it comes to adapting to changes.
    “Machine learning models do not do well in a world where regimes shift. Self-driving cars don’t work very well in the North due to snow. When the terrain changes, they have no idea what to do,” Griffin said. “Machine learning models do much better when there’s consistency.” 
    Still, the billionaire investor thinks the power of advanced technology can’t be dismissed in the long term, and he even sees cancer being eradicated one day because of it.
    “The rise of computing power is allowing us to solve all kinds of problems that were just simply not solvable five, 10, 15 years ago,” Griffin said. “This is going to radically transform healthcare. We will end cancer as you know it in your lifetime.” 

    Citadel has long placed a great emphasis on hiring, not hesitant about putting responsibility into the hands of young employees and even interns, the CEO said.
    The firm’s internship program has become one of the most competitive in the country. More than 85,000 students applied for about 300 positions this year, reflecting an acceptance rate of less than 0.5%, which is lower than that of Harvard University and the Massachusetts Institute of Technology.
    “The people we hire today are going to be the leaders of Citadel not in 30 or 40 years, but in just a few years,” Griffin said. More