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Airbnb Is Driving Hosts Elsewhere With Costly Pandemic Policies

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#masthead-section-label, #masthead-bar-one { display: none }The Coronavirus OutbreakliveLatest UpdatesMaps and CasesVaccine RolloutSee Your Local RiskNew Variants TrackerAdvertisementContinue reading the main storySupported byContinue reading the main storyAirbnb Is Driving Hosts Elsewhere With Costly Pandemic PoliciesHurt by refunds, some are trying to cut the site out of bookings or taking legal action. The company says it is working to reduce tensions.Lorraine Luongo of Myrtle Beach, S.C., has filed an arbitration claim against Airbnb seeking to recover the money she lost.Credit…Leslie Ryann McKellar for The New York TimesFeb. 21, 2021, 2:30 p.m. ETOver six years, Lorraine Luongo went from renting out a spare room in her house in Myrtle Beach, S.C., to owning and managing 10 properties that she listed on Airbnb.Last year, when the pandemic hit and Airbnb allowed customers to cancel bookings with full refunds, she lost $25,000 in reservations overnight. The payments that Airbnb then offered hosts as a concession were “peanuts,” she said.Ms. Luongo realized her business was too reliant on Airbnb, she said. So she created listings on competing sites like VRBO and Golightly, a site for female travelers, and plans to build a website to deal with guests directly. In November, she filed an arbitration claim against Airbnb for breach of contract, seeking to recover the money she lost.“They’re supposed to be valuing the hosts, but everything is more in favor of the guests,” Ms. Luongo, 45, said.Ms. Luongo is just one of Airbnb’s rental operators who have become increasingly disillusioned with the company. While there had always been tensions between Airbnb and its four million hosts around the world, a rift has widened in the pandemic after the company changed its cancellation policy and hosts saw what little power they had.For some rental operators, the relationship is broken beyond repair. Hundreds with more than 10,000 listings are pursuing legal action against Airbnb, according to Bryant Greening, a lawyer at LegalRideshare, the Chicago firm that is helping Ms. Luongo with her claim. Others are trying to bypass Airbnb by booking guests directly. Last year, direct bookings made up 25 percent of reservations among rental managers surveyed by Hostfully, a travel software company, up from 19 percent in 2019.“A lot of the damage is permanent,” said Jasper Ribbers, who runs Get Paid for Your Pad, a company in Barcelona, Spain, that advises short-term rental operators. “The trust is kind of gone.”The fracturing is happening at a crucial moment for Airbnb. The company, which went public in December and immediately topped more than $100 billion in value, faces high expectations as its stock price has soared further. Airbnb plans to report its first earnings as a public company on Feb. 25.That puts the San Francisco company under pressure to show a thriving business — taking a cut of the fees when people book properties that hosts list on its site — even as new surges of the coronavirus dampen travel.Brian Chesky, Airbnb’s chief executive, said of hosts, “We have a lot of work to do, and frankly, they’re still hurting,”Credit…Jessica Chou for The New York TimesIn an interview on the day of Airbnb’s initial public offering, Brian Chesky, the chief executive, acknowledged tensions with hosts but said the relationship had improved over the last year.“We have a lot of work to do, and frankly, they’re still hurting,” he said.Catherine Powell, Airbnb’s head of hosting, said hosts’ views of their relationship with the company improved 17 percent between January 2020 and last month. “Our relationship with hosts is incredibly important,” she said. “Our hosts are what powers Airbnb.”When $77,000 disappearsAirbnb hosts trace many of their issues with the company to March 14, three days after the World Health Organization declared the pandemic. That was when Airbnb enacted an “extenuating circumstances policy.”The change angered many rental operators, who had previously chosen their own cancellation policies, including a nonrefundable option. The new policy allowed guests to cancel with a full refund, overriding some hosts’ preferences. Many saw their livelihoods disappear overnight.Darik Eaton, who managed 50 properties in Seattle, laid off 10 employees after the change and has reconfigured his company to run “leaner,” including dropping some of the properties he managed, he said.“I watched $77,000 disappear from my bank account in one day,” Mr. Eaton said.In late March, Mr. Chesky apologized to hosts for how the decision had been communicated. “We have heard from you, and we know we could have been better partners,” he said in a video. The company set up a $250 million fund to cover some of the cancellation costs and a $10 million relief fund.But for some, the money was simply a gesture. Benjamin Vail, 34, who operates 70 Airbnb listings in Columbus, Ohio, said that while the properties he managed had lost roughly $70,000 of bookings, he got a check from the company for $3,211. Other hosts passed around images of checks with amounts like $2 and $4, he said.The Coronavirus Outbreak More

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    In Canada, Americans Are Missed, With Limits

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    #masthead-section-label, #masthead-bar-one { display: none }The Coronavirus OutbreakliveLatest UpdatesMaps and CasesSee Your Local RiskNew Variants TrackerVaccine RolloutAdvertisementContinue reading the main storySupported byContinue reading the main storyIn Canada, Americans Are Missed, With LimitsU.S. visitors usually mean big business for Canada’s tourism industry. But the pandemic has blunted lonesomeness for the country’s best friend.Before the pandemic, American visitors were frequent guests at the Fairmont le Château Frontenac, a castlelike hotel in Quebec City.Credit…GettyFeb. 10, 2021, 5:00 a.m. ETDavid McMillan, the co-owner of Montreal’s famed temple of gluttony, Joe Beef, used to spend his days obsessing over his signature dishes like rabbit with mustard sauce, and lobster spaghetti. These days, however, he has another preoccupation: Studying American vaccination rates.Before the pandemic, so many American gastronomy pilgrims from New York, Boston and Los Angeles came each week to Joe Beef that many local residents, facing a 10-week waiting list, all but gave up trying. The Americans, Mr. McMillan recalled wistfully, thought nothing of buying expensive bottles of Champagne and sucking down oysters until midnight, before purchasing his prophetic-sounding cookbook “Surviving the Apocalypse.”“Ah, how I miss the Americans,” said Mr. McMillan, who presides over a mini-empire of four restaurants in the city, including Liverpool House, where Justin Trudeau once bromanced President Obama. American tourists, he added, accounted for half of Joe Beef’s pre-pandemic weekly revenue of about $118,000, or about 150,000 Canadian dollars. “When the Americans were here every night it felt like we were putting on a Broadway show.”David McMillan is the co-owner of Montreal’s Joe Beef, a restaurant which attracted American gastronomy pilgrims before the pandemic.Credit…David Giral for The New York Times“Now, I look every day at how the U.S. vaccination is going,” he added. “And I get messages every day from American clients asking when they can get back in.”It’s a question many in the Canadian tourism industry have also been asking, ever since the Canada-U. S. border was closed to nonessential travelers in March. The loss of American visitors, armed with their strong dollars and consuming zeal, has buffeted popular destinations like Montreal, Quebec City and Vancouver, already reeling from a debilitating pandemic. Canadian airlines have been forced to make thousands of layoffs.More than two thirds of the 21 million international tourists who came to Canada in 2019 were from the United States, according to government data, with Americans pumping about $8.7 billion into the economy. That’s compared to the nearly $1.3 billion spent by Chinese visitors, about $1 billion by Britons and about $735 million by the French.The absence of American tourists feels acute in many quarters of Canada. Above, a deserted stretch of Rue Notre Dame West in Montreal.Credit…David Giral for The New York TimesAbsence makes the heart grow fonder — but not enough to open borders.Canadians have long had a love-hate relationship with their larger, showier neighbor south of the border. That ambivalence was magnified during the Trump administration, when the mercurial American president slapped punishing tariffs on the country, suggested Canada had burned down the White House during the War of 1812 (the country didn’t then exist) and called its prime minister, Justin Trudeau, “very dishonest” and “weak.”But it has always been more love than hate when it comes to travel between the two countries, with Americans drawn by Canada’s proximity, its common language in most regions and its mix of cosmopolitan cities and natural landscapes.The inauguration of President Joe Biden and Vice President Kamala Harris, who spent her disco-dancing teenage years in Montreal, has renewed the ardor between the two allies, while vaccination has created cautious optimism about taming the pandemic. Still, while the tourism industry is experiencing one of its worst crises since World War II, recent polls show that the vast majority of Canadians want the borders to remain closed. Canadians, a typically rule-abiding people with a deference to scientific authority, have looked with some horror at the spiraling infection rates in the United States, and the handling of the coronavirus during the Trump administration.Mélanie Joly, Canada’s minister of economic development, who is responsible for tourism, said keeping the borders closed was a matter of pragmatism. “We can’t talk about reopening the economy until we stop the spread of the virus,” she said in an interview. Lamenting the absent Americans, she added: “It’s a bit like losing your best friend but you are sick and your best friend is sick and everyone is better off staying at home.”She said she hoped the travel industry would be “back on its feet” by September, as vaccination in Canada and the United States accelerated. The border, she stressed, would remain closed until the pandemic is contained.The Musée d’Art Contemporain de Montréal is popular with American visitors. Credit…David Giral for The New York TimesAt the Musée d’Art Contemporain de Montreal, American museum-goers from New York, Massachusetts and Vermont helped turn a pre-pandemic exhibition on Leonard Cohen, the gravelly-voiced Montreal-born balladeer, into a blockbuster. But the museum’s director, John Zeppetelli, said knowing friends and colleagues in the art world who had contracted the virus while attending art fairs last year in the United States and elsewhere had underscored the need for caution. “Public health has to supersede economic concerns,” Mr. Zeppetelli said.Covid-19 tests, quarantines and a cruise ship ban create obstacles to travel.As it is, Canada itself is experiencing a lethal second wave, with a curfew in effect in Quebec, a lockdown in most parts of Ontario, the country’s most populous province, and border restrictions in each of the country’s Atlantic coast provinces that have required even Canadians from other provinces to quarantine.The Coronavirus Outbreak More

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    Airbnb Tops $100 Billion on First Day of Trading

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    AdvertisementContinue reading the main storySupported byContinue reading the main storyAirbnb Tops $100 Billion on First Day of Trading, Reviving Talk of a BubbleThe home-rental company’s blockbuster I.P.O. followed that of the delivery company DoorDash. Investors piled into both.Brian Chesky, Airbnb’s chief executive, on Nasdaq’s digital billboard in Times Square on Thursday.Credit…Hiroko Masuike/The New York TimesDec. 10, 2020SAN FRANCISCO — Over the last decade, Airbnb has upended the travel industry, riled regulators, frustrated local communities and created a mini-economy of short-term rental operators, all while spinning a warm narrative of belonging and connection.On Thursday, Airbnb sold investors on an even unlikelier story: that it is a pandemic winner.The company’s shares skyrocketed on their first day of trading, rising 113 percent above the initial public offering price of $68 to close at $144.71. That put Airbnb’s market capitalization at $100.7 billion — the largest in its generation of “unicorn” companies and more than Expedia Group and Marriott International combined.Airbnb’s offering raised $3.5 billion, making it the biggest I.P.O. this year. More

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    DoorDash Stock Soars After Initial Public Offering

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    AdvertisementContinue reading the main storySupported byContinue reading the main storyDoorDash Soars in First Day of TradingThe delivery company’s shares closed at $190 each, 86 percent above its initial public offering price of $102, in a sign of investor appetite.The New York Stock Exchange president, Stacey Cunningham, rang the opening bell as DoorDash celebrated its initial public offering on Wednesday.  Credit…NYSEDec. 9, 2020SAN FRANCISCO — Wall Street loves a pandemic winner.Shares of DoorDash soared in their first day of trading on Wednesday, capping a year of outsize growth for the country’s largest food delivery company. DoorDash stock rose 86 percent above its initial public offering price of $102 to close the day at $189.51.That valued the company at $72 billion, including employee-owned shares — more than the market capitalization of Domino’s Pizza and Chipotle Mexican Grill combined. DoorDash raised $3.4 billion, making it the one of the largest I.P.O.s of the year.Investors piled into the stock despite DoorDash’s deep losses and the intensely competitive market in which it operates. In the week before it went public, DoorDash raised its proposed price range 16 percent to $92.5 per share at the midpoint before pricing even higher. The pandemic has been a boon to the company, as people turned to delivery services while stuck in their homes.Tony Xu, the chief executive of DoorDash, said the company would try not to “chase the scoreboard” and the stock market hype as a public company. “I recognize the significance of the milestone and the moment, but it is one day on this multidecade journey,” he said.DoorDash’s listing heralds a banner week of public offerings for technology start-ups. Airbnb priced its offering on Wednesday at $68 a share, according to people with knowledge of the matter. The home rental company had raised its offering price range once, in the face of high demand, and could be valued at $47 billion, far above its $18 billion valuation in the private market this year. It will begin trading on Thursday.The e-commerce start-up Wish, the video gaming company Roblox and the real estate start-up OpenDoor also plan to list their shares before the end of the year. The events are set to deliver windfalls to the companies’ founders, employees and investors in what is expected to be the busiest year for I.P.O.s since 1999. More than 200 companies valued at more than $50 million have gone public so far this year, according to Renaissance Capital, which tracks I.P.O.s.Many of these companies lose money. Even so, investors have largely given them warm welcomes as they go public. Private investors valued Snowflake, a data warehousing company, at $12 billion before it went public in September. Since then, its valuation has soared to $107 billion.“It’s been 20-plus years since we’ve seen this many I.P.O.s,” said David Hsu, a professor of management at the University of Pennsylvania. But he added a cautionary note about the enthusiasm. “At some point, we do have to look at some fundamentals,” he said.DoorDash’s debut also shows the extreme economic disparities created by the pandemic. Restaurants, struggling to survive government-mandated closures, have increasingly relied on delivery apps like DoorDash to stay in business.DoorDash has grown during the pandemic as more people turn to meal deliveries.Credit…Sean Sirota for The New York TimesThe apps, which dispatch armies of gig workers to pick up and deliver orders, charge fees that some restaurant owners have said are onerous. In many cases, takeout orders have not made up for the lost revenue of indoor dining. Chains including Ruby Tuesday, California Pizza Kitchen and the parent company of Chuck E. Cheese have gone bankrupt this year.But DoorDash has thrived. In the first nine months of the year, its revenue more than tripled from the same period last year, to $1.92 billion. Orders surged to 543 million through September, compared with 181 million a year earlier.Ahead of its I.P.O., DoorDash announced a $200 million pledge to various programs to help restaurants and delivery drivers. It invited a number of restaurant owners and delivery drivers to virtually attend the stock market opening bell ringing and featured them in outdoor marketing campaigns around New York and San Francisco.Despite its rapid growth, DoorDash is burning cash. It lost $149 million in the first nine months of the year and warned investors that the pandemic-spurred growth was likely to slow down.Mr. Xu said the company would continue to spend money to grow “commensurate with the opportunity.”Mr. Hsu said DoorDash’s “astonishing” valuation made him think investors had overemphasized the effects of the pandemic.“When you get to this market cap level, there are questions about where do you go from here?” he said.DoorDash recently won a long-fought battle over its use of contract workers. Last month, Californians passed Proposition 22, a ballot measure that exempts DoorDash, Uber, Lyft and others from a state law that would have required them to treat their drivers as employees. The companies are expected to push for similar rules in other states.Tony Xu, DoorDash’s chief executive, said the company would not focus on the market hype. “I recognize the significance of the milestone and the moment, but it is one day on this multidecade journey,” he said.Credit…Jim McAuley for The New York TimesDoorDash has grown, in part, by focusing on suburban markets and partnerships with large chain restaurants. Founded in 2013 by Mr. Xu, Stanley Tang, Andy Fang and Evan Moore, it survived a ruthlessly competitive market for longer than many of its competitors. This year, two players, Grubhub and Postmates, were acquired by larger rivals.Through the deal-making, DoorDash has remained independent. It counts one million drivers and 18 million customers in the United States, Canada and Australia.The company has experimented with different business models, including a subscription service, DashPass, which costs $9.99 a month for unlimited deliveries. DashPass has five million subscribers.DoorDash began operating commissary buildings where restaurants can rent space and prepare food specifically for deliveries. It has struck partnerships with grocers, pet food companies and drugstores. The company even invested in Burma Bites, a local restaurateur.The succession of tech I.P.O.s provides long-awaited returns to venture capital investors. Many of the companies going public are a decade old. Plentiful venture funding has allowed “unicorn” start-ups, worth $1 billion or more, to put off going public, and with it the pressure to turn a profit, for as long as possible.Sequoia Capital, which has backed Airbnb, DoorDash, Snowflake and several other sizable start-ups going public this year, is expected to reap a bonanza. So is Founders Fund, a venture firm that is a large shareholder in Airbnb and Wish. And the Japanese conglomerate SoftBank, which was bruised by bad bets on the office rental company WeWork and others, could be redeemed by its investments in DoorDash and OpenDoor.Matt Phillips contributed reporting.AdvertisementContinue reading the main story More

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    ‘This Is Insanity’: Start-Ups End Year in a Deal Frenzy

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    #masthead-section-label, #masthead-bar-one { display: none }The Coronavirus OutbreakliveLatest UpdatesMaps and CasesC.D.C. Shortens Quarantine PeriodsVaccine TrackerFAQAdvertisementContinue reading the main storySupported byContinue reading the main story‘This Is Insanity’: Start-Ups End Year in a Deal FrenzyInvestors are tripping over one another to give hot start-ups money. DoorDash and Airbnb are going public. The good times are baaack.Credit…Mark WangBy More