More stories

  • in

    They Never Could Work From Home. These Are Their Stories.

    Day after day, they went to work.While white-collar America largely worked from the cocoons of their homes, these workers left for jobs elsewhere. Most had no choice.For many workers around the country, the Delta variant’s surge this summer upended long-awaited plans to return to the office this fall. But millions more — including nurses, cashiers, restaurant and grocery workers, delivery drivers, factory workers, janitors and housekeepers — never worked from home in the first place.“They’re the people who often are working around the public, often working in jobs that are requiring them to be at particular risk from the virus,” said Eliza Forsythe, an economist at the University of Illinois. “All of these types of jobs where you’re not sitting at a computer — that’s what’s really been the backbone for allowing the rest of the economy to go remote.”More than a year and a half after the pandemic disrupted nearly all aspects of everyday life, one of the starkest economic divides to emerge has been between workers who can work from home and those who cannot.We asked six never-remote workers about their experiences and they shared their stories below.Just 35 percent of Americans — fewer than 50 million people out of 137 million — worked from home at some point in May 2020 because of the pandemic, when remote work was at its peak, according to the Bureau of Labor Statistics.Those who could not work from home were employed in a wide array of industries, including health care, agriculture, leisure and hospitality, retail, transportation, construction and manufacturing. Many were considered part of the army of frontline and essential workers, with jobs that were considered so critical that they could not be put on hold even during a public health crisis. They were typically lower-wage, less educated and disproportionately people of color. During a time when millions of Americans lost their jobs, a portion of these workers — those who worked throughout the pandemic or who were only unable to work in the early days of the virus — could be considered relatively lucky. At the same time, many of these never-remote workers could not afford, or did not have the necessary skills, to find other jobs despite the fear of contagion. And a large share also lost their jobs completely, in part because they were unable to work remotely when their businesses temporarily or permanently closed during the pandemic. Many of these workers had jobs in the service industry. Perhaps most importantly, the pandemic has shed more light on how grueling and thankless many of these never-remote jobs are — a parallel universe of work in which millions of employees did not have the luxury of thinking about returning to the office at all.(The workers’ interviews have been edited for length and clarity.)Anjannette Reyes, 54, Orlando, Fla.Airport wheelchair attendantPhotography by Eve Edelheit for The New York TimesSo many didn’t come back to work. People are afraid to work at the airport. We push more than one wheelchair at the same time because we don’t have manpower. Sometimes for international flights, we have 17 wheelchairs and only two of us. We take them through security and run to get the others. People miss flights. People cry. We’re constantly apologizing.I was recently hurt from pushing too many wheelchairs. My whole arm felt like needles and pounding. The doctor said I had a tear. I was off for two weeks. I didn’t get paid for that.I earn $7.58 an hour plus tips. You don’t get sick pay. You don’t get vacation pay. There’s no retirement pay. There are other people who are injured and still pushing chairs. There’s people with back ulcers and shoulder pain. Co-workers are getting sick. I tell them, “Go home.” But they don’t. They rely on the tips to survive.Even though I’m going through this, I don’t feel safe getting another job out there. If there’s another breakout, we’ll feel safer at the airport. This is the only place that kept on going because they needed to move people around — people who were sick, doctors, lawyers. We needed to keep the airport open.Avelina Mendes, 63, Brockton, Mass.College custodianPhotography by Gretchen Ertl for The New York TimesAt first, I didn’t know how serious the virus was. I mean, I protected myself, but I didn’t pay that much attention to it until my sister got Covid. It was Dec. 27.She had the symptoms. She’s 75. She decided to go to the emergency room so she took a shower and then, all of a sudden, she collapsed. She hurt her back. She’s been paralyzed since.She’s in a nursing home now. I used to go and see her from the window and we would talk on the phone. She would tell me what she wants and I would bring it. She likes to eat Cape Verdean food.Every time I think about it, I cry. Then I wipe my tears, put my mask on and go to work.I clock in. I put all the trash outside. After I disinfect the bathroom, I vacuum the lobby. As long as it’s not that many cases on campus, I feel pretty good about it.But if it goes up, that’s when the fear comes. I panic. I lose sleep. When I think about my sister, that could be me. I am out all the time, doing the work.Kim Ducote, 42, St. George, UtahRestaurant server and homeless shelter case managerPhotography by Bridget Bennett for The New York TimesI was jobless from March 15 to August of 2020, and I had $200 left in my bank account. And some friends of mine opened a restaurant and they offered me a serving position there. I was the only server. And I thought ‘Oh my god, this was a godsend.’ Like, I had no idea what I was going to do. I’m down to $200 in my bank, no options. I didn’t really want to go back into the service industry but this was the only opportunity that presented itself.I went back, and things were starting to look up and go well. And I started making money again and people were loving this food and we were really quickly building a name for ourselves. And in October, all three of us got Covid so we had to shut down for I think it was just over six weeks.The husband-and-wife chef team — they got Covid really bad. Their symptoms were pretty severe. And for me, I just had a terrible headache, a very slight cough and severe exhaustion for about three days, and then I bounced right back. And they were unsure how long it was going to take them to reopen.So during that time, I decided ‘Well, I can’t be jobless again for an indefinite period of time. I have to look for something else.’ So I applied at a local homeless shelter and I got a job there.Juan Sanchez Bernal, 62, Harrison, N.J.Commuter rail custodianPhotography by Juan Arredondo for The New York TimesWhen the pandemic began, the number of people we saw in the offices, it almost dropped to half. It created panic. Many of us would have loved to work from home, but sadly, because we are cleaning people, how can we?One employee from our group got sick and died. I felt sad. We were a team, you know? We talked about baseball, basketball, about the countries we came from.This is the country that chose us. If in a moment of crisis, we got to choose between the things we like and the things we don’t like, what’s the contribution we are making? We have all done the essential work required — we have all contributed our grain of sand.We didn’t stop working. I arrive at 6 in the morning. We take out the trash. We are always disinfecting. We always use masks.My youngest daughter studied from home because her university was closed. She was watching over me. When I came back from work, she was all over me: Did you wash your hands? Take off your clothes! Take a shower right now! My other daughter called all the time.I would tell them, ‘Remember that everybody who was born has to die, so calm down.’ They laughed. If you get more stressed, you’ll die faster. So, you better laugh.Isabela Burrows, 19, Grand Blanc, Mich.Pet store workerPhotography by Brittany Greeson for The New York TimesI don’t want people to be treated the same way that I have been and to feel that loneliness and fear that I felt.I started working at a major pet store in late September last year. I made $10.50 an hour. For the first five months of my job, I was just a cashier. One day, a tall, bulky man leaned around my Plexiglas shield and purposely coughed. I think we were out of the dog food that he needed or something.My brother passed on May 22. He was my little buddy. He had a stroke that crushed his brain stem. He couldn’t keep going, so we decided it would be best if we took him off life support. My manager was not empathetic or compassionate. She even told me to just get over it, that my feelings from home didn’t transfer over to work. It was traumatic. I was not comfortable working in that store anymore. I transferred in mid-June.My new store is short staffed. We’re all being wrung dry. You’ll be trying to unload inventory from a truck shipment and then there will be someone needing fish or four different phone calls. Sometimes someone will forget to give the birds more millet.I’m worried about the weather getting cold again, if the cases will spike and whether my family and co-workers will be safe. I’ve already had one loss this year.April Fitch, 58, Newark, N.J.Airport security guardPhotography by Juan Arredondo for The New York TimesMore people would have preferred to stay home or work from home. If I had that opportunity, I would have, most definitely.I caught Covid at the end of March. I was not feeling well. My mom was in a nursing home. I called her on April 6 and told her that my birthday was soon. I told her, “I’m coming to break you out of the house.” She laughed. On April 8, the nursing home called me and told me she was taken to the hospital. A week later she passed away due to Covid.I ended up using two weeks of vacation days, all of my sick days and they gave me my three days for bereavement. There was no time to even deal with the fact that I lost my mom while I was dealing with Covid myself.The first day going back to work was scary. I’m still scared. It’s very crowded now. I try to stay six feet apart. If someone asks me a question, I try to keep them at a distance.Aidan Gardiner contributed reporting on the worker interviews. Eduardo Varas translated Juan Sanchez’s interview from Spanish. More

  • in

    Companies Begin to Mandate Covid Vaccines for Employees

    Tyson and Microsoft were the latest to require employees to be vaccinated. Other major employers have tried less sweeping approaches.Some of the nation’s largest employers, for months reluctant to wade into the fraught issue of whether Covid-19 vaccinations should be mandatory for workers, have in recent days been compelled to act as infections have surged again.On Tuesday, Tyson Foods told its 120,000 workers in offices, slaughterhouses and poultry plants across the country that they would need to be vaccinated by Nov. 1 as a “condition of employment.” And Microsoft, which employs roughly 100,000 people in the United States, said it would require proof of vaccination for all employees, vendors and guests to gain access to its offices.Last week, Google said it would require employees who returned to the company’s offices to be vaccinated, while Disney announced a mandate for all salaried and nonunion hourly workers who work on site.Other companies, including Walmart, the largest private employer in the United States, and Lyft and Uber, have taken a less forceful approach, mandating vaccines for white-collar workers but not for millions of frontline workers. Those moves essentially set up a divide between the employees who work in offices and employees who deal directly with the public and, collectively, have been more reluctant to get the shots.“We did not take this decision lightly,” Tyson’s chief executive, Donnie King, wrote in a memo to employees announcing the company’s full mandate. “We have spent months encouraging our team members to get vaccinated — today, under half of our team members are.”The moves brought praise from the White House.“I want to thank Walmart, Google, Netflix, Disney, Tyson Foods for their recent actions requiring vaccination for employees,” President Biden said in a press briefing on Tuesday. “Look, I know this isn’t easy — but I will have their backs.”“Others have declined to step up,” he said. “I find it disappointing.”Indeed, most other big employers have so far avoided mandates entirely. Amazon, the second-largest private employer in the country, has not announced any plans to require immunizations, nor has Apple or many of the biggest banks.“We are strongly working to get our employees vaccinated,” Amazon’s chief financial officer, Brian Olsavsky, said in a call with reporters last week, “and we hope everyone else gets vaccinated and this goes away.”Amazon has encouraged employees to get vaccinated but says it has no plans to mandate that they do.Ruth Fremson/The New York TimesThe coronavirus, however, shows no signs of going away. With vaccination rates stagnating in many parts of the country and the Delta variant surging, a new wave of infections is forcing businesses to act.“The rise of the Delta variant is on people’s minds,” said Douglas Brayley, an employment lawyer at Ropes & Gray. “I think they are looking around and seeing a greater number of employers start to mandate, and so they’re wondering whether they should reconsider as well.”But vaccine hesitancy remains an entrenched and emotionally charged issue inside many American workplaces.Many companies, already facing staffing shortages, are worried that requiring vaccines could give employees another reason to quit. At the same time, companies are struggling for new ways to encourage workers to get vaccinated after efforts like offering cash bonuses did not boost immunization rates quickly enough.Much of the remaining hesitancy to vaccines appears to be rooted in a complex mix of politics, cultural beliefs and misinformation that no cash payment or gift certificate from an employer can overcome.“The reason many workers are refusing the vaccine has been for political and ideological reasons,” said Stuart Appelbaum, the president of the Retail, Wholesale and Department Store Union, which represents workers in food factories in the Midwest, where vaccination rates are relatively low. “In places where we have the largest number of Trump supporters is where we are seeing a large number of vaccine resisters.”But many unions are wary of mandates for a different set of reasons that are not primarily political. They say many of their members are worried about potential health side effects or bristle at the idea of an employer’s interfering in what they regard as a personal health decision.Marc Perrone, the president of the United Food and Commercial Workers union, representing 1.3 million employees in grocery chains such as Kroger and at large meatpacking plants, said he would not support employer mandates until the Food and Drug Administration gave full approval to the vaccine, which is being administered on an emergency basis.“You can’t just say, ‘Accept the mandate or hit the door,’” Mr. Perrone said in an interview on Monday.After Tyson announced its vaccine mandate on Tuesday, Mr. Perrone issued a statement that the union “will be meeting with Tyson in the coming weeks to discuss this vaccine mandate and to ensure that the rights of these workers are protected and this policy is fairly implemented.”Tyson Foods will give its frontline employees until Nov. 1 to be fully inoculated.John Konstantaras/Associated PressAsked whether he supported vaccine mandates, Mr. Appelbaum said, “I am not prepared to answer that yet.” But he did say that companies needed to closely negotiate the terms of any such requirements with workers and that they also needed to expand benefits, such as paid sick time, for workers during the pandemic.Together, Mr. Perrone’s and Mr. Appelbaum’s unions represent more than 30,000 workers in Tyson plants, which complicates the meat company’s plans for a mandate.Tyson and others in the meatpacking industry were criticized during the pandemic’s early stages for not doing enough to protect workers as several meat plants became virus hot spots. Now, it is requiring its leadership team to be vaccinated by Sept. 24 and the rest of its office workers by Oct. 1. Frontline employees have until Nov. 1 to be fully inoculated, extra time the company is providing because there are “significantly more frontline team members than office workers who still need to be vaccinated,” a Tyson spokesman said.Throughout the pandemic, companies have treaded carefully in carrying out public health measures while trying to avoid harm to their businesses.Last year, when major retailers began requiring customers to wear masks, they quietly told their employees not to enforce the rule if a customer was adamant about not wearing one.Companies like Walmart have tried a similarly tentative approach with vaccine requirements.Walmart announced last week that it was requiring the roughly 17,000 workers in its Arkansas headquarters to be vaccinated but not those in stores and distribution centers, who make up the bulk of its 1.6 million U.S. employees.In a statement, the retailer said the limited mandate would send a message to all workers that they should get vaccinated.“We’re asking our leaders, which already have a higher vaccination rate, to make their example clear,” the company said. “We’re hoping that will influence even more of our frontline associates to become vaccinated.”Workers at Uber’s headquarters in San Francisco must be vaccinated, but its drivers do not have to be.Justin Sullivan/Getty ImagesUber and Lyft told their corporate employees last week that they would need to show proof they had been inoculated before returning to company offices.Requiring vaccinations “is the most effective way to create a safe environment and give our team members peace of mind as we return to the office,” said Ashley Adams, a spokeswoman for Lyft.But those mandates did not extend to the workers the companies contract with to drive millions of customers to and from their destinations. The drivers are being encouraged to be vaccinated, but neither Lyft or Uber has plans to require them.Public health experts warn that limited mandates may reinforce the gaping divide between the nation’s high- and low-wage workers without furthering the public health goal of substantially increasing vaccination rates.They also say it’s naïve to think that workers who resisted vaccines for ideological reasons would suddenly change their mind after seeing a company’s higher-paid executives receive the shots.“Ultimately we want to ensure that they really have the broadest reach,” Dr. Kirsten Bibbins-Domingo, the vice dean for population health and health equity at the University of California, San Francisco, said of company directives. “Failing to do that, I think, will only cause others to be more suspicious of these types of mandates.”Legally, companies are likely to be on solid ground if they mandate vaccines. Last year, the Equal Employment Opportunity Commission said employers could require immunization, though companies that do could still face lawsuits.George W. Ingham, a partner at the law firm Hogan Lovells, said companies with mandates would potentially have to make difficult decisions.“They are going to have to fire high performers and low performers who refuse vaccines,” he said. “They have to be consistent.” Reasons an employee could be exempted include religious beliefs or a disability, though the process of sorting those out on an individual basis promises to be an arduous one.Companies may also have to contend with pushback from state governments. Ten states have passed legislation limiting the ability to require vaccines for students, employees or the public, according to the National Conference of State Legislatures.Disney is among the few big companies pursuing a broad vaccine mandate for their work forces, even in the face of pushback from some employees.Roughly 38,000 workers at Walt Disney World in Florida are unionized. The company’s vaccine mandate does not apply to them.Todd Anderson for The New York TimesIn addition to mandating vaccines for nonunion workers who are on-site, Disney said all new hires — union and nonunion — would be required to be fully vaccinated before starting their jobs. Nonunion hourly workers include theme park guest-relations staff, in-park photographers, executive assistants and some seasonal theme park employees.It was the furthest that Disney could go without a sign-off from the dozen unions that represent the bulk of its employees. Walt Disney World in Florida, for instance, has more than 65,000 workers; roughly 38,000 are union members.Disney is now seeking union approval for the mandate both in Florida and in California, where tens of thousands of workers at the Disneyland Resort in Anaheim are unionized. Most of the leaders of Disney’s unions appear to be in favor of a mandate — as long as accommodations can be worked out for those refusing the vaccine for medical, religious or other acceptable reasons.“Vaccinations are safe and effective and the best line of defense to protect workers, frontline or otherwise,” Eric Clinton, the president of UNITE HERE Local 362, which represents roughly 8,000 attraction workers and custodians at Disney World, said in a phone interview.Mr. Clinton declined to comment on any pushback from his membership, but another union leader at Disney World, speaking on the condition of anonymity so he could speak candidly, said “a fair number” of his members were up in arms over Disney-mandated vaccinations, citing personal choice and fear of the vaccine.“The company has probably done a calculation and decided that some people will unfortunately quit rather than protect themselves, and so be it,” the person said.Lananh Nguyen More