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    How Nevada Is Pushing to Generate Jobs Beyond the Casinos

    Before the pandemic brought everyday life to a halt, Joe Kiele supported himself through the industry that dominates Nevada’s economy. He waited tables at a steakhouse inside a casino in Reno.Four years later, Mr. Kiele, 49, remains in Reno, yet he now spends his workday inside a factory. In place of worrying about the doneness of a customer’s rib-eye, he trains people on the proper handling of industrial chemicals.His employer, Redwood Materials, is constructing an enormous complex across a lonely stretch of desert. There, the company has begun recycling batteries harvested from discarded smartphones and other electronics. It extracts critical minerals like nickel, lithium, copper and cobalt, and uses them to manufacture components for electric vehicle batteries.Not coincidentally, the plant sits only eight miles from a major customer — a Tesla auto factory.Mr. Kiele’s shift from restaurant server to chemical operator parallels a transformation long championed by Nevada’s leaders seeking to make their economy more diverse, reducing its reliance on the hospitality industry for jobs. In recent years, they have tried to secure investment from companies engaged in the transition toward green energy.The Redwood Materials plant, which occupies roughly 300 acres and is expected to require some $2 billion in investment over the next decade, looms like a monument to Nevada’s aspirations. For the employees, the factory is evidence that there are ways to pay bills besides dealing cards and delivering food.“We’re not based on consumerism,” Mr. Kiele said. “We’re dealing with industry.”This is not the first time that Nevada has sought to broaden its economy. The state has a history of betting its fate on the bounty flowing from a single industry.We are having trouble retrieving the article content.Please enable JavaScript in your browser settings.Thank you for your patience while we verify access. If you are in Reader mode please exit and log into your Times account, or subscribe for all of The Times.Thank you for your patience while we verify access.Already a subscriber? Log in.Want all of The Times? Subscribe. More

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    Why Are Americans Wary While the Economy Is Healthy? Look at Nevada.

    Toni Irizarry recognizes that the economy has improved. Compared with the first wave of the pandemic, when Las Vegas went dark, and joblessness soared to levels not seen since the Great Depression, these are days of relative normalcy.Ms. Irizarry, 64, oversees a cafe at the Orleans Hotel and Casino, a property just off the Las Vegas Strip that caters mostly to locals. Guests have returned, filling the blackjack and roulette tables amid the cacophony of jingling slot machines — the sound of money.She started in the hospitality industry busing tables when she was only 16. Her paychecks have allowed her to purchase a home, raise three children and buy each of them their first car. But as she contemplates the future, she cannot shake a sense of foreboding.The outlook of people like Ms. Irizarry could be crucial in determining who occupies the White House. Nevada is one of six battleground states that are likely to decide the outcome of November’s presidential election. Its economic centerpiece, Las Vegas, was constructed on dreams of easy money. That proved a winning proposition for generations of working people, yielding middle class paychecks for bartenders, restaurant servers, casino dealers and maids. Yet over the last two decades, a series of shocks have eroded confidence.Nevada remains heavily reliant on the willingness of people around the world to spend their money at casinos, restaurants and entertainment venues.First, a speculative bonanza in real estate went spectacularly wrong, turning the city into the epicenter of a national foreclosure crisis. The Great Recession inflicted steep layoffs on the hospitality industry, demolishing the notion that gambling was immune to downturns. Then in 2020, the pandemic turned Las Vegas into a ghost town.We are having trouble retrieving the article content.Please enable JavaScript in your browser settings.Thank you for your patience while we verify access. If you are in Reader mode please exit and log into your Times account, or subscribe for all of The Times.Thank you for your patience while we verify access.Already a subscriber? Log in.Want all of The Times? Subscribe. More

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    Las Vegas Hotel Strike Averted After Unions Strike Deals with Resorts

    Two big unions reached contract agreements with the three largest resort operators ahead of a series of events crucial to the city’s economic rebound.Debra Jefferies, a cocktail waitress at the Horseshoe Las Vegas, spent much of the week wondering whether she would be walking a picket line, as she did in 1984 — the last time there was a major strike among hospitality workers in the city.“There was solidarity back then, just like there has been right now,” said Ms. Jefferies, 68. “Each generation has stepped up to demand better working conditions.”Nearly 35,000 union members, including Ms. Jefferies, had threatened to begin a strike on Friday against the city’s three big casino operators after months of negotiations had failed to yield a new five-year labor agreement.But last-minute maneuvering averted a walkout as the resort owners — Caesars Entertainment, MGM Resorts International and Wynn Resorts — came to terms, one by one, on tentative contracts with the city’s two most powerful unions.The final agreement, with Wynn Resorts, came early on Friday, a few hours before the strike deadline. The deal, when ratified, would provide “outstanding benefits and overall compensation to our employees,” Wynn said in a statement. The culinary union said the contract featured the largest wage increase negotiated in its 88-year history.A strike loomed as a major disruption to a series of big events, starting with the Las Vegas Grand Prix, a Formula 1 auto race along The Strip that is expected to draw hundreds of thousands of visitors late next week.It was the latest crucible for Las Vegas and for Nevada, which has the highest unemployment rate in the nation — currently 5.4 percent — and has struggled to bounce back ever since the start of the pandemic shuttered The Strip for months.Along with the Formula 1 race, Las Vegas is the site of the National Finals Rodeo in December and the Super Bowl in February.Bill Hornbuckle, the chief executive of MGM, said in a Wednesday earnings call that his company had sold more than 10,000 tickets to the Grand Prix and expected to bring in $60 million in extra hotel revenue in the days ahead.Those stakes made a labor agreement all the more crucial.Ted Pappageorge, the head of Culinary Workers Union Local 226, said, “Hospitality workers will now be able to provide for their families and thrive in Las Vegas.”Bridget Bennett for The New York TimesThe dispute pitted Culinary Workers Union Local 226 and Bartenders Union Local 165 — affiliates of the labor confederation UNITE HERE — against Caesars, MGM and Wynn, which operate 18 hotels along the The Strip and are the state’s three biggest employers. Ted Pappageorge, the head of Local 226, likened the negotiations to landing “three large planes at once.”The unions pushed for contracts that would raise wages, bolster safety practices and ease concerns about the introduction of new technology that could affect jobs.“Hospitality workers will now be able to provide for their families and thrive in Las Vegas,” Mr. Pappageorge said, adding that the MGM Resorts contract would provide compensation increases “far above” those in the last contract, which amounted to a $4.57-an-hour increase in overall in wages, health care and pensions.Details of the tentative agreements have not been released, but the terms are expected to be similar across the three companies. Under the contract that expired Sept. 15, union members make $26 an hour on average.Stephen M. Miller, an economics professor at the University of Nevada, Las Vegas, said the sea change in the balance of power between management and labor that has occurred in the post-pandemic period is on clear display in Las Vegas.Mr. Miller said the government stimulus money during the pandemic gave laid-off workers, including many who worked in the culinary union in Las Vegas, the resources to reconsider their future employment path.“The labor market is involved in a large restructuring process, which has given labor more bargaining power,” Mr. Miller said. “The resurgence of strikes and threats of strikes is the observable outcome of that power shift.”“There is no better time than now to fight for what we deserve,” Yusett Salomon, a warehouse operator at Wynn Resorts, said of the negotiations on a new contract.Mikayla Whitmore for The New York TimesEven before the labor ferment in the last year in the auto industry, Hollywood and other realms, Nevada’s culinary workers were a particularly powerful force.It was culinary union members — who include housekeepers, cooks, doormen, laundry workers, bartenders and food servers — whose political clout was vital in winning legislative approval of Covid-19 safety precautions.And they often help sway elections as a powerful base for Democrats.In 2020, members knocked on more than 500,000 doors and helped Joseph R. Biden Jr. win the state by roughly two percentage points. Last year, during the 2022 midterms, they doubled their door-knocking efforts, helping Sen. Catherine Cortez Masto secure her re-election. (Despite their efforts, incumbent Democratic Gov. Steve Sisolak, who faced fierce criticism over pandemic shutdowns, lost by a narrow margin.)That kind of support may be crucial to Mr. Biden again next year in a swing state where a recent New York Times/Siena College poll showed him trailing his likely Republican opponent, former President Donald J. Trump, by 10 percentage points.Yusett Salomon was among the workers who knocked on doors for Democrats during the 2022 election. He has worked as a warehouse operator transporting pallets of food and plants at the Wynn for the past two years, earning $22 an hour.On Thursday, Mr. Salomon sat inside a cavernous hotel conference room observing negotiations. “There is no better time than now to fight for what we deserve,” he said.Lynnette Curtis More

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    Las Vegas Unions and MGM Resorts Reach Tentative Labor Agreement

    The deal, the second in two days with a major resort operator, was announced on the day before a strike deadline set by two major unions.Two unions representing hospitality workers announced on Thursday a tentative labor agreement with a second major Las Vegas hotel operator, MGM Resorts International, a day before a strike deadline set by the unions.Culinary Workers Union Local 226 and Bartenders Union Local 165 said a deal had been reached on a five-year contract covering 25,400 workers at MGM Resorts, which runs eight Las Vegas properties: the Aria, Bellagio, Excalibur, Luxor, Mandalay Bay, MGM Grand, New York-New York and Park MGM.The unions, which are affiliates of UNITE HERE, announced on Wednesday that they had struck a deal with Caesars Entertainment, another major resort operator in the city.The unions said last week that their members would go on strike if an agreement with the city’s three main resort operators was not reached by Friday. The unions are still negotiating with Wynn Resorts.The unions have been negotiating with the resorts since April. The agreement would avert a strike at MGM’s resorts, although the unions’ members still need to ratify the new contract.Ted Pappageorge, the head of Local 226, said in a statement that with the new deal, MGM workers “will be able to provide for their families and thrive in Las Vegas.” The unions said the agreement with MGM included the largest wage increases “ever negotiated in Culinary Union’s 88-year history,” a workload reduction for some members and increased safety protections, among other benefits.“We’re pleased to have reached a tentative agreement that averts a strike, gives our culinary union employees a well-earned boost to pay and benefits and reduces workloads,” Bill Hornbuckle, the chief executive of MGM Resorts, said in a statement.It’s not yet clear how big of a pay increase union members will receive, but Mr. Hornbuckle, told analysts on an earnings call Wednesday that a deal would result in “the largest pay increase in the history of our negotiations with the culinary union.” He added that the company would harness “technology and process improvements to help offset the incremental labor costs we expect.” The deal with the union includes some protections from new technologies that would affect their jobs.The deals with the resort operators were reached about a week before the Las Vegas Grand Prix, a Formula 1 race that winds through the Strip, where most of the resorts are. The event promises to be a major moneymaker for the city’s hospitality industry: Mr. Hornbuckle said his company had sold more than 10,000 tickets to the event and expected to attract $60 million in extra hotel revenue that weekend. More

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    Las Vegas Unions and Caesars Reach Tentative Agreement as Strike Looms

    The deal was announced two days before a strike deadline set by two unions. The walkout threat still hangs over other resorts and the city’s economy.Unions representing hospitality workers in Las Vegas reached a tentative agreement on Wednesday with one of the city’s three major resort operators, two days before a strike deadline that loomed just as tourists arrive for a major sporting event.Culinary Workers Union Local 226 and Bartenders Union Local 165, which are affiliates of UNITE HERE, announced the tentative agreement on a five-year contract with Caesars Entertainment. Negotiations with MGM Resorts International and Wynn Resorts are continuing.Contracts for housekeepers, bartenders, cooks and food servers at the three companies and Caesars expired on Sept. 15, after being extended from a June deadline.At a news conference on Wednesday afternoon, Ted Pappageorge, the head of Local 226, said the tentative agreement would provide compensation increases “far above” those in the last five-year contract, which amounted to $4.57 an hour overall in wages, health care and pensions. Members of the union make $26 an hour on average.The culinary union said the deal with Caesars had been reached after 20 straight hours of negotiations and covered 10,000 workers. Those workers will have 10 days to ratify the contract. Caesars said in a statement that the accord would provide “meaningful wage increases that align with our past performance, along with continued opportunities for growth tied to our future plans to bring more union jobs to the Las Vegas Strip.”The Caesars properties in Las Vegas include Caesars Forum, Caesars Palace, Flamingo, Harrah’s, Horseshoe, Paris, Planet Hollywood, the Cromwell and the Linq.The two unions said last week that 35,000 members would walk off the job on Friday at 18 hotels along the Strip owned by Caesars, MGM Resorts International and Wynn Resorts, posing a major threat to the city’s economy. The last major strike of Las Vegas casinos occurred in 1984, when workers walked off the job for more than 60 days.As Las Vegas prepared for the impact of a strike, crews began to block off roads and erect bleachers near the Strip, which will serve as the course for the Las Vegas Grand Prix, a big international auto race.In early December, the National Finals Rodeo is planned for two weeks.The local unions have been negotiating with the resorts since April over demands that include higher wages, more safety protections and stronger recall rights, a protection that prioritizes rehiring laid-off employees, such as those let go during the pandemic lockdowns or economic downturns.In September, the union passed a strike authorization vote with 95 percent support. More recently, workers have picketed outside the major hotels, marching under palm trees in 80-degree heat with signs that read, “One Job Should Be Enough,” alluding to low pay.In a series of rolling walkouts that began in July, thousands of housekeepers, front desk clerks and other hospitality workers from several Southern California hotels have been on strike at various times; in Michigan, employees at MGM Grand Detroit have been on strike since mid-October.For years, the culinary union, which represents 60,000 hospitality workers in Nevada, has been a powerful political force, one seen as a critical base for Democratic candidates in the state and nationally. In 2020, the ground operation and door-knocking campaign by union members helped propel Joseph R. Biden Jr. to a narrow victory in the state.Ahead of his re-election campaign next year, President Biden trailed former President Donald J. Trump by 10 percentage points in the state in a recent New York Times/Siena College poll.During a trip last month, Vice President Kamala Harris visited the culinary union’s headquarters and praised the workers as the “true champions for working people.”Lynnette Curtis More

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    Las Vegas Hospitality Workers Authorize Strike at Major Resorts

    Unions representing 60,000 workers across Nevada have been in talks with the resorts since April. The vote is a crucial step toward a walkout.Hospitality workers in Las Vegas have voted overwhelmingly to authorize a strike against major resorts along the Strip, a critical step toward a walkout as the economically challenged city prepares for major sporting events in the months ahead.The authorization vote on Tuesday by members of Culinary Workers Union Local 226 and Bartenders Union Local 165, which collectively represent 60,000 workers across Nevada, was approved by 95 percent of those taking part, according to union officials.Although a vote is a forceful step, it does not guarantee that workers will strike before hashing out a new contract deal with the major resorts. Contracts for roughly 40,000 housekeepers, bartenders, cooks and food servers at MGM Resorts International, Caesars Entertainment and Wynn Resorts expired on Sept. 15, after being extended from a June deadline. Other workers remain on extended contracts that can be terminated at any time.The locals, which are affiliated with the union Unite Here, have been in negotiations with the resorts since April over demands that include higher wages, more safety protections and stronger recall rights so that workers have more ability to return to their jobs during a pandemic or an economic crisis. (Union officials have said there are about 20 percent fewer hospitality workers in the city than before the Covid pandemic.)The authorization vote was approved by 95 percent of those taking part, union officials said.Bridget Bennett for The New York Times“No one ever wants to go on strike,” said Ted Pappageorge, the head of Local 226. “But working-class folks and families have been left behind, especially since the pandemic.”In a statement, MGM Resorts said it was optimistic the two sides could come to an agreement.“We continue to have productive meetings with the union and believe both parties are committed to negotiating a contract that is good for everyone,” said the company.Wynn Resorts and Caesars Entertainment declined to comment on the vote. Negotiations continue next week between the union and the companies.The contract battle comes as the tourism-dependent state, where the rebound from the pandemic’s economic toll has been slower than in other regions, has hedged its bets on a big sports bump.In November, Formula 1 will arrive with the Las Vegas Grand Prix, an international event that is expected to draw hundreds of thousands of tourists. A few months later, the region will be the site of the Super Bowl.“No one ever wants to go on strike,” said Ted Pappageorge, the head of Culinary Workers Union Local 226. “But working-class folks and families have been left behind, especially since the pandemic.”Bridget Bennett for The New York TimesThe authorization vote also comes amid major labor battles nationwide.Thousands of members of the United Automobile Workers union have been on strike against the three major Detroit automakers for nearly two weeks. And while the Writers Guild of America recently reached a tentative agreement with major Hollywood studios after a monthslong walkout, contract talks with tens of thousands of striking actors are at an impasse.In Southern California, thousands of hotel workers with Unite Here Local 11 have staged several months of temporary strikes.The Culinary Union, which is a major base for Democrats in Nevada, a swing state, held a similar strike authorization vote in 2018 among 25,000 workers. A contract agreement with major hotels was reached before any strike occurred.For Chelsea MacDougall, who works as a gourmet food server at the Wynn Las Vegas, watching months of negotiations with few results has been frustrating. Inside an arena crowded with fellow union workers — some waving signs that read “One Job Should Be ENOUGH,” alluding to low pay — she voted to authorize a walkout.“This is our next show of force to companies,” said Ms. MacDougall, 36, who makes $11.57 an hour before tips. “The workers deserve a living wage.” More

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    Las Vegas Suffers as Nevada Economy Droops, Costing Jobs

    Pedro Alvarez never imagined his high school job delivering filet mignon and sautéed lobster tail to rooms at the Tropicana Las Vegas would turn into a longtime career.But in a city that sells itself as a place to disappear into decadence, if for only a weekend, providing room service to tourists along the Strip proved to be a stable job, at times even a lucrative one, for more than 30 years.“Movie stars and thousands of dollars in tips,” Mr. Alvarez, 53, said. “If it was up to me, I was never going to leave.”Yet when the Strip shut down for more than two months early in the coronavirus pandemic, Mr. Alvarez became one of tens of thousands of hospitality workers in Nevada to lose their jobs. After the hotel reopened, managers told him that they were discontinuing room service, at least for a while. Since then, he has bounced between jobs, working in concessions and banquets.“It’s been an uphill climb to find full-time work,” he said.Nevada is an outlier in the pandemic recovery. While the U.S. economy has bounced back and weathered a steep ratcheting-up of interest rates — and even as many Americans catch up on vacation travel that the coronavirus derailed — the Silver State has been left behind.Job numbers nationwide have continued to increase every month for more than two years, but the unemployment rate has remained stubbornly high in Nevada, a political swing state whose economic outlook often has national implications.The state has had the highest unemployment rate in the nation for the past year, currently at 5.4 percent, compared with the national rate of 3.6 percent; in Las Vegas, it’s around 6 percent.Because of Nevada’s reliance on gambling, tourism and hospitality — a lack of economic diversity that worries elected officials amid fears of a nationwide recession — the state was exceptionally hard hit during the shutdowns on the Strip. Unemployment in the state reached 30 percent in April 2020.And although the situation has improved drastically since then — over the past year, employment increased 4 percent, among the highest rates in the country — Nevada was in a deeper hole than other states.“This leads to a bit of a paradox,” said David Schmidt, the chief economist for the Nevada Department of Employment, Training and Rehabilitation. “We are seeing rapid job gains, but have unemployment that is higher than other states.”Nearly a quarter of jobs in Nevada are in leisure and hospitality, and international travel to Las Vegas is down by about 40 percent since 2019, including drops in visits from China, where the economy is slowing, and the United Kingdom, according to an estimate from the Las Vegas Convention and Visitors Authority.Tourists on the Strip. International travel to Las Vegas is down about 40 percent from 2019.Gabriella Angotti-Jones for The New York TimesTo-go drinks for sale outside Planet Hollywood Las Vegas Resort & Casino. Gabriella Angotti-Jones for The New York TimesUnion officials say there are about 20 percent fewer hospitality workers in the city than before the pandemic.Gov. Joe Lombardo acknowledged the state’s high unemployment in a statement, saying that “many of our businesses and much of our work force are still recovering from the turmoil of the pandemic.”“The long-term economic solution to Nevada’s employment and work force challenges begins with diversifying our economy, investing in work force development and training,” said Mr. Lombardo, a Republican, who unseated a Democrat last year in a tight race in which he attacked his opponent and President Biden over the economy.The state is making progress toward those diversification goals, Mr. Lombardo said, citing Elon Musk’s announcement in January that Tesla would invest $3.6 billion in the company’s Gigafactory outside Reno to produce electric semi trucks and advanced battery cells, vowing to add 3,000 jobs.Major League Baseball is preparing for the relocation of the Oakland Athletics to Las Vegas, where a stadium to be built adjacent to the Strip will, by some projections, create 14,000 construction jobs. The Las Vegas Grand Prix — signifying Formula 1 racing’s return to the city for the first time since the 1980s — is expected to draw huge crowds this fall, as is the Super Bowl in 2024.Despite the state’s unemployment rate, the fact that the economy is trending in the right direction, both locally and nationally, bodes well for Mr. Biden’s chances in the state as the 2024 campaign begins, said Dan Lee, a professor of political science at the University of Nevada, Las Vegas.“Should it remain on the right track,” Mr. Lee said, “that’s clearly good for the incumbent.”But a potential complication lies ahead.The Culinary Workers Union Local 226, which represents 60,000 hotel workers, has been in talks since April on a new contract to replace the five-year agreement that expired in June. The union could take a strike authorization vote this fall in an attempt to pressure major hotels, including MGM Resorts International, Caesars Entertainment and other casino companies, to give pay raises and bring back more full-time jobs.More than a potential strike, the union, which estimates it has 10,000 members who remain out of work since the pandemic started, is a critical bloc of Mr. Biden’s Democratic base in Nevada. In 2020, Mr. Biden won the state by roughly two percentage points in part because of a huge ground operation by the culinary union. Those members could be difficult to organize should a shaky economic climate in the state persist.“Companies cut workers during the pandemic, and now these same companies are making record profits but don’t want to bring back enough workers to do the work,” said Ted Pappageorge, the head of the local, which is affiliated with the union UNITE HERE. “Workload issues are impacting all departments.”Juanita Miles has struggled to find steady income since the pandemic hit.Gabriella Angotti-Jones for The New York TimesFor Juanita Miles, landing a stable, full-time job has been challenging.For much of the past decade, she worked as a security guard, patching together gigs at several hotels and restaurants. But when the pandemic hit and businesses closed, she realized she would need to pivot.“I’m now looking anywhere, for anything,” Ms. Miles, 49, recalled.In late 2020, she took a $19-an-hour job as a part-time dishwasher at the Wynn Las Vegas, Ms. Miles said, but the hotel soon reduced its staff and she lost her job. She returned, for a time, to working security at hotel pools, nightclubs and apartment complexes.But Ms. Miles started to feel increasingly unsafe on the job during her night shifts, she said, recounting the time a man who appeared to be high on drugs followed her onto her bus home early one morning after a shift.“I was no longer willing to risk my life,” Ms. Miles said inside an air-conditioned casino along the Strip where she had stopped for a respite from the 110-degree heat outside.As slot machines clanged in the background and people packed around craps tables, Ms. Miles reflected on the job interview she had just come from at a nearby Walgreens.She thought it had gone well, she said, and she hoped it would pan out. The $15-an-hour pay would help cover her $1,400 rent, as well as the other monthly bills — cellphone, $103; utilities, $200; groceries, $300 — that she splits with her husband, who works at a call center.“Things are going to be tight no matter what,” Ms. Miles said, adding that if offered the job, she still hoped to eventually find something with higher pay.Her dream, she said, is to open a day care center — a fulfilling job that would allow her to alleviate some of the pressure she knows rests on many parents.A worker busing a table at a restaurant inside a hotel. Nearly a quarter of jobs in Nevada are in leisure and hospitality.Gabriella Angotti-Jones for The New York TimesCarey Nash performed “End of the Road” by Boyz II Men for tourists on the Strip.Gabriella Angotti-Jones for The New York TimesFor Mr. Alvarez, the longtime Tropicana employee, any hope of returning to the job he long enjoyed is increasingly fleeting. The hotel, which opened in 1957, is on track to be demolished to make space for the new Athletics baseball stadium.“The city and the state seem to be on the rise,” he said. “But workers cannot be left behind.”After he lost his job at the Tropicana, Mr. Alvarez started working at Allegiant Stadium when it opened to fans in fall 2020.He helped set up platters of food in the stadium’s suites during football games, but the work, which was part time, ended when the season was over.“I was putting together two and sometimes three jobs, just to make enough to live,” he said.Several times during the pandemic, he said, he has feared he might lose his home in North Las Vegas, which he bought in 2008. (Eviction filings in the Las Vegas area in April were up 49 percent from before the pandemic, according to a report from The Eviction Lab at Princeton University.)He filed for unemployment benefits and eventually found part-time work at the Park MGM as a doorman. On a recent morning, Mr. Alvarez put on his gray vest and tie and prepared to begin his midday shift there.In June, the Vegas Golden Knights won the Stanley Cup finals at the T-Mobile Arena next door to the Park MGM. Witnessing the joy and celebration that swept through the hotel reminded him of why he had stayed in the industry.“Helping people and bringing them joy is what this city is all about,” he said. “I just hope I can keep doing this work.” More