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    How Amazon Crushes Unions

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    Amazon’s warehouse in Chester, Va., where a union effort tried to organize about 30 facilities technicians in 2014 and 2015.Credit…Carlos Bernate for The New York TimesHow Amazon Crushes UnionsIn a secret settlement in Virginia, Amazon swore off threatening and intimidating workers. As the company confronts increased labor unrest, its tactics are under scrutiny.Amazon’s warehouse in Chester, Va., where a union effort tried to organize about 30 facilities technicians in 2014 and 2015.Credit…Carlos Bernate for The New York TimesSupported byContinue reading the main storyMarch 16, 2021, 5:00 a.m. ETRICHMOND, Va. — Five years ago, Amazon was compelled to post a “notice to employees” on the break-room walls of a warehouse in east-central Virginia.The notice was printed simply, in just two colors, and crammed with words. But for any worker who bothered to look closely, it was a remarkable declaration. Amazon listed 22 forms of behavior it said it would disavow, each beginning in capital letters: “WE WILL NOT.”“We will not threaten you with the loss of your job” if you are a union supporter, Amazon wrote, according to a photo of the notice reviewed by The New York Times. “We will not interrogate you” about the union or “engage in surveillance of you” while you participate in union activities. “We will not threaten you with unspecified reprisals” because you are a union supporter. We will not threaten to “get” union supporters.Amazon posted the list after the International Association of Machinists and Aerospace Workers accused it of doing those very things during a two-year-long push to unionize 30 facilities technicians at the warehouse in Chester, just south of Richmond. While Amazon did not admit to violations of labor laws, the company promised in a settlement with federal regulators to tell workers that it would rigorously obey the rules in the future.The employee notice and failed union effort, which have not previously been reported, are suddenly relevant as Amazon confronts increasing labor unrest in the United States. Over two decades, as the internet retailer mushroomed from a virtual bookstore into a $1.5 trillion behemoth, it forcefully — and successfully — resisted employee efforts to organize. Some workers in recent years agitated for change in Staten Island, Chicago, Sacramento and Minnesota, but the impact was negligible.Bill Hough Jr., a machinist at the Chester warehouse who led the union drive. Amazon fired him in 2016.Credit…Carlos Bernate for The New York TimesIn an employee notice, Amazon listed behavior it said it would disavow.The arrival of the coronavirus last year changed that. It turned Amazon into an essential resource for millions stuck at home and redefined the company’s relationship with its warehouse workers. Like many service industry employees, they were vulnerable to the virus. As society locked down, they were also less able to simply move on if they had issues with the job.Now Amazon faces a union vote at a warehouse in Bessemer, Ala. — the largest and most viable U.S. labor challenge in its history. Nearly 6,000 workers have until March 29 to decide whether to join the Retail, Wholesale and Department Store Union. A labor victory could energize workers in other U.S. communities, where Amazon has more than 800 warehouses employing more than 500,000 people.“This is happening in the toughest state, with the toughest company, at the toughest moment,” said Janice Fine, a professor of labor studies at Rutgers University. “If the union can prevail given those three facts, it will send a message that Amazon is organizable everywhere.”Even if the union does not prevail, “the history of unions is always about failing forward,” she said. “Workers trying, workers losing, workers trying again.”The effort in Chester, which The Times reconstructed with documents from regulators and the machinists’ union, as well as interviews with former facilities technicians at the warehouse and union officials, offers one of the fullest pictures of what encourages Amazon workers to open the door to a union — and what techniques the company uses to slam the door and nail it shut.The employee notice was a hollow victory for workers. The National Labor Relations Board, the federal agency that negotiated the settlement with Amazon, has no power to impose monetary penalties. Its enforcement remedies are few and weak, which means its ability to restrain anti-union employers from breaking the law is limited. The settlement was not publicized, so there were not even any public relations benefits.Amazon was the real winner. There have been no further attempts at a union in Chester.The tactics that Amazon used in Chester are surfacing elsewhere. The retail workers union said Amazon was trying to surveil employees in Bessemer and even changed a traffic signal to prevent organizers from approaching warehouse workers as they left the site. Last month, the New York attorney general said in a lawsuit that Amazon had retaliated against employees who tried to protest its pandemic safety measures as inadequate.Amazon declined to say whether it had complied with labor laws during the union drive in Chester in 2014 and 2015. In a statement, it said it was “compliant with the National Labor Relations Act in 2016” when it issued the employee notice, and “we continue to be compliant today.” It added in a different statement that it didn’t believe the union push in Alabama “represents the majority of our employees’ views.”The labor board declined to comment.The Chester settlement notice mentions one worker by name: Bill Hough Jr., a machinist who led the union drive. The notice said Amazon had issued a warning to Mr. Hough that he was on the verge of being fired. Amazon said it would rescind the warning.Six months later, in August 2016, Amazon fired him anyway.Mr. Hough (pronounced Huff) was in a hospital having knee surgery when Amazon called and said he had used up his medical leave. Since he couldn’t do his job, he said he was told, this was the end of the line.“There was no mercy, even after what they had done to me,” Mr. Hough, now 56, said. “That’s Amazon. If you can’t give 110 percent, you’re done.”Amazon declined to comment on Mr. Hough.No ConstraintsA truck at the warehouse in Chester. Amazon has been fending off attempts to unionize since at least 1999. Credit…Carlos Bernate for The New York TimesAmazon was founded on notions of speed, efficiency and hard work — lots of hard work. Placing his first help wanted ad in 1994, Jeff Bezos, Amazon’s founder, said he wanted engineers who could do their job “in about one-third the time that most competent people think possible.”Amazon managers openly warned recruits that if they liked things comfortable, this would be a difficult, perhaps impossible, job. For customer service representatives, it was difficult to keep up, according to media accounts and labor organizers. Overtime was mandatory. Supervisors sent emails with subject headings like “YOU CAN SLEEP WHEN YOU’RE DEAD.”In 1999, the reps, who numbered about 400, were targeted by a grass-roots group affiliated with the Communications Workers of America. Amazon mounted an all-out defense.If workers became anything less than docile, managers were told, it was a sign there could be union activity. Tipoffs included “hushed conversations” and “small group huddles breaking up in silence on the approach of the supervisor,” as well as increased complaints, growing aggressiveness and dawdling in the bathroom.Amazon was in sync with the larger culture. Unions were considered relics of the industrial past. Disruption was a virtue.“Twenty years ago, if you asked whether the government or workers should be able to put any constraints on companies, the answer always was ‘No constraints,’” said Marcus Courtney, a labor organizer on the 1999 Amazon campaign. “If companies wanted to push people 365 days a year, 24 hours a day, hats off to them.”When the dot-com bubble burst in 2000, Amazon lost some of its glow. For a time, its very existence was in question.This caused problems for the activists as well. The company reorganized and closed the customer service center, though Amazon said there was no connection with the union drive. The United Food and Commercial Workers Union and the Prewitt Organizing Fund, an independent group, made no inroads organizing Amazon’s 5,000 warehouse workers.A decade later, in 2011, came a low point in Amazon’s labor history. The Morning Call newspaper in Allentown, Pa., revealed that Amazon was hiring paramedics and ambulances during summer heat waves at a local warehouse. Workers who collapsed were removed with stretchers and wheelchairs and taken to hospitals.Amazon installed air conditioning but otherwise was undaunted. After the Great Recession in 2008, there was no lack of demand for its jobs — and no united protest about working conditions. In Europe, where unions are stronger, there were sporadic strikes. In the United States, isolated warehouse walkouts drew no more than a handful of workers.The MachinistMr. Hough said he had felt pressured to cut corners to keep conveyor belts running.Credit…Ruth Fremson for The New York TimesMr. Hough worked as an industrial machinist at a Reynolds aluminum mill in Richmond for 24 years. He once saw a worker lose four fingers when a steel roller fell unexpectedly. Incidents like that made a deep impression on him: Never approach equipment casually.Reynolds closed the plant in the Great Recession, when Mr. Hough was in his mid-40s. Being in the machinists guild cushioned the blow, but he needed another job. After a long spell of unemployment, he joined Amazon in 2013.The Chester warehouse, the size of several aircraft carriers, had opened a year earlier, part of Amazon’s multibillion-dollar push to put fulfillment centers everywhere. Mr. Hough worked on the conveyor belts bringing in the goods.At first, he received generally good marks. “He has a great attitude and does not participate in negative comments or situations,” Amazon said in a March 2014 performance review. “He gets along with all the other technicians.”But Mr. Hough said he had felt pressured to cut corners to keep the belts running. Amazon prided itself on getting purchases to customers quickly, and when conveyor belts were down that mission was in jeopardy. He once protested restarting a belt while he was still working on it.“Quit your bitching,” Mr. Hough said his manager, Bryon Frye, had told him, twice.“That sent me down the wrong road,” Mr. Hough said.Bryon Frye’s tweet about Amazon union campaigns.Credit…TwitterMr. Frye, who declined to comment, no longer works for Amazon. On Twitter last month, he responded to a news story that said Amazon was hiring former F.B.I. agents to deal with worker activism, counterfeiting and antitrust issues.“This doesn’t shock me,” he wrote. “They do some wild things.”The Union DriveMembers of the Retail, Wholesale and Department Store Union distributed literature outside the Alabama warehouse where Amazon workers are voting on whether to join the union.Credit…Bob Miller for The New York TimesIn 2014, Mr. Hough and five other technicians approached the International Association of Machinists and Aerospace Workers. A unionization effort was already taking place with the technicians at an Amazon warehouse in Middletown, Del. If either succeeded, it would be the first for Amazon.The elections for a union would be conducted by the National Labor Relations Board. The first step was to measure interest. At least 18 of the 30 technicians in Chester returned cards indicating their willingness to be represented by the union.“It was not too difficult to sign people up,” said Russell Wade, a union organizer there. “But once the word leaked out to Amazon, they put the afterburners on, as employers do. Then the workers started losing interest. Amazon spent oodles of money to scare the hell out of employees.”The board scheduled an election for March 4, 2015. A simple majority of votes cast would establish union representation.Amazon brought in an Employee Resource Center team — basically, its human resources department — to reverse any momentum. A former technician at the warehouse, who declined to be named for fear of retaliation, said the reps on the team followed workers around, pretending to be friendly but only seeking to know their position on the union drive.If safety was the biggest issue for the technicians, there were also concerns over pay equity — machinists said they were paid different amounts for doing the same job — and about their lack of control over their fate. Part of Mr. Hough’s pitch was that a union would make management less arbitrary.“One guy, all I remember is his name was Bob,” he said. “They paged Bob to the control room, and the next thing I saw was Bob coming down the steps. He had taken off his work vest. I said, ‘Bob, where are you going?’ He said, ‘They terminated me.’ I didn’t ask why. That’s the way it was.”Several technicians said they recalled being told at a meeting, “You vote for a union, every one of you will be looking for a job tomorrow.” At another, the most outspoken union supporters were described as “a cancer and a disease to Amazon and the facility,” according to Mr. Hough and a union memo. (In a filing to the labor board, Amazon said it had investigated the incident and “concluded that it could not be substantiated.”)Mr. Hough, a cancer survivor, said the reference had offended him. He declined to attend another meeting run by that manager. He said he had known in any case what she was going to say: that the union was canceling the election because it thought it would lose. Amazon had triumphed.On March 30, 2015, Mr. Hough received a written warning from Mr. Frye, his manager.“Your behavior has been called out by peers/leaders as having a negative impact,” it said. Included under “insubordination” was a refusal to attend the Amazon victory announcement. Another incident, Amazon said, could result in termination.The machinists union filed a complaint with the labor board in July 2015 alleging unfair labor practices by Amazon, including surveilling, threatening and “informing employees that it would be futile to vote for union representation.” Mr. Hough spent eight hours that summer giving his testimony. While labor activists and unions generally consider the board to be heavily tilted in favor of employers, union officials said a formal protest would at least show Chester technicians that someone was fighting for them.In early 2016, Amazon settled with the board. The main thrust of the two-page settlement was that Amazon would post an employee notice promising good behavior while admitting nothing.Wilma Liebman, a member of the labor board from 1997 to 2011, examined the employee notice at the request of The Times. “What is unusual to my eye is how extensive Amazon’s pledges were, and how specific,” she said. “While the company did not have to admit guilt, this list offers a picture of what likely was going on.”Amazon was required to post the notice “in all places where notices to employees are customarily posted” in Chester for 60 days, the labor board said.From the machinists union’s point of view, it wasn’t much of a punishment.“This posting was basically a slap on the wrist for the violations that Amazon committed, which included lies, coercion, threats and intimidation,” said Vinny Addeo, the union’s director of organizing.Another reason for filing an unfair labor practices claim was that the union hoped to restart its efforts with a potentially chastened company. But most of the employees who supported the Chester drive quit.“They were intimidated,” Mr. Wade, the union organizer, said.Mr. Hough was beset by ill health during his years at Amazon. Radiation treatment for his cancer prompted several strokes. His wife, Susan, had health problems, too. Mr. Hough said he wondered how much the unionization struggle contributed to their problems. He added that he didn’t know whom to trust.After leaving Amazon, Mr. Hough began driving trucks, at first long haul and later a dump truck. It paid less, but he said he was at peace.Maximum Green TimesNearly 6,000 workers in Bessemer have until March 29 to decide whether to join the union.Credit…Wes Frazer for The New York TimesWhen Amazon vanquished the 2014 union drive in Delaware, the retailer said it was a victory for “open lines of direct communication between managers and associates.”One place Amazon developed that direct communication was in its warehouse bathrooms under what it called its “inSTALLments” program. The inSTALLments were informational sheets that offered, for instance, factoids about Mr. Bezos, the timing of meetings and random warnings, such as this one about unpaid time off: “If you go negative, your employment status will be reviewed for termination.”Amazon’s “inSTALLments” program used postings in warehouse bathrooms to communicate with workers.Credit…The New York TimesAs the union drive heated up in Bessemer, the direct communication naturally was about that. “Where will your dues go?” Amazon asked in one stall posting, which circulated on social media. Another proclaimed: “Unions can’t. We can.”Amazon also set up a website to tell workers that they would have to skip dinner and school supplies to pay their union dues.In December, a pro-union group discovered, Amazon asked county officials to increase “maximum green times” on the warehouse stoplight to clear the parking lot faster. This made it difficult for union canvassers to approach potential voters as they left work. Amazon declined to comment.Last month, President Biden weighed in.“There should be no intimidation, no coercion, no threats, no anti-union propaganda,” he said in a video that never mentioned Amazon but referred to “workers in Alabama” deciding whether to organize a union. “You know, every worker should have a free and fair choice to join a union. The law guarantees that choice.”Owning 25 HatsMr. Hough, in an interview before the pandemic, said part of him wanted to forget what had happened at Amazon. Why dwell on defeat? He threw away all the papers from the union drive. He never saw the employee notice because he was recovering from a stroke.But he has not forgiven the retailer.“You’re only going to step on me one time,” he said, sitting in his home in the outskirts of Richmond.Amazon’s customers just don’t know how miserable a job there can be, he suggested.“I guarantee you, if their child had to work there, they’d think twice before purchasing things,” he said.Ms. Hough, sitting next to him, had a bleaker view.“The customers don’t care about unions. They don’t care about the workers. They just want their packages,” she said.As if on cue, their son, Brody, came in. He was 20, an appliance technician. His mother told him there was a package for him on his bed. It was from Amazon, a fishing hat. It cost $25, Brody said, half the price on the manufacturer’s website.“I order from Amazon anything I can find that is cheaper,” Brody said. That adds up to a lot of hats, about 25. “I’ve never worked for Amazon. I can’t hate them,” he said.Ms. Hough looked at her husband. “If your own son doesn’t care,” she asked, not unkindly, “how are you going to get the American public to care?”The pandemic helped change that, bringing safety issues at Amazon to the forefront. In a Feb. 16 suit against Amazon, the New York attorney general, Letitia James, said the company continued last year to track and discipline employees based on their productivity rates. That meant workers had limited time to protect themselves from the virus. The suit said Amazon retaliated against those who complained, sending a “chilling message” to all its workers. Amazon has denied the allegations.Last week, regional Canadian authorities also ordered thousands of workers at an Amazon warehouse near Toronto to quarantine themselves, effectively closing the facility. Some 240 workers recently tested positive for the virus there, a government spokeswoman said, even as the rate of infection in the area fell. Amazon said it was appealing the decision.Alabama is now the big test. Mr. Hough worries the union supporters will be crushed.“They will fall to threats or think, ‘I won’t have a job, Amazon will replace me,’” he said by phone this month. “When a company can do things to you in secret, it’s real hard to withstand.”Still, he added, “I’m hoping for the best. More power to them.”AdvertisementContinue reading the main story More

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    Amazon Workers’ Union Drive Reaches Far Beyond Alabama

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    AdvertisementContinue reading the main storySupported byContinue reading the main storyAmazon Workers’ Union Drive Reaches Far Beyond AlabamaA vote on whether to form a union at the e-commerce giant’s warehouse in Bessemer, Ala., has become a labor showdown, drawing the attention of N.F.L. players, and the White House.The votes on whether to form a union at the Amazon fulfillment center in Bessemer, Ala., need to be in by the end of the month.Credit…Bob Miller for The New York TimesMichael Corkery and March 2, 2021, 5:00 a.m. ETPlayers from the National Football League were among the first to voice their support. Then came Stacey Abrams, the Democratic star who helped turn Georgia blue in the 2020 election. The actor Danny Glover traveled to Bessemer, Ala., for a news conference last week, where he invoked the Rev. Dr. Martin Luther King Jr.’s pro-union leanings in urging workers at Amazon’s warehouse there to organize. Tina Fey has weighed in, and so has Senator Bernie Sanders.Then on Sunday, President Biden issued a resounding declaration of solidarity with the workers now voting on whether to form a union at Amazon’s Bessemer warehouse, without mentioning the company by name. Posted to his official Twitter account, his video was one of the most forceful statements in support of unionizing by an American president in recent memory.“Every worker should have a free and fair choice to join a union,” Mr. Biden said.A unionizing campaign that had deliberately stayed under the radar for months has in recent days blossomed into a star-studded showdown to influence the workers. On one side is the Retail, Wholesale and Department Store Union and its many pro-labor allies in the worlds of politics, sports and Hollywood. On the other is one of the world’s dominant companies, an e-commerce behemoth that has warded off previous unionizing efforts at its U.S. facilities over its more than 25-year history.The attention is turning this union vote into a referendum not just on working conditions at the Bessemer warehouse, which employs 5,800, but on the plight of low-wage employees and workers of color in particular. Many of the employees in the Alabama warehouse are Black, a fact that the union organizers have highlighted in their campaign seeking to link the vote to the struggle for civil rights in the South.The retail workers union has a long history of organizing Black workers in the poultry and food production industries, helping them gain basic benefits like paid time off and safety protections and a means to economic security. The union is portraying its efforts in Bessemer as part of that legacy.“This is an organizing campaign in the right-to-work South during the pandemic at one of the largest companies in the world,” said Benjamin Sachs, a professor of labor and industry at Harvard Law School. “The significance of a union victory there really couldn’t be overstated.”The warehouse workers began voting by mail on Feb. 8 and the ballots are due at the end of this month. A union can form if a majority of the votes cast favor such a move.Amazon has posted signs in the facility and held meetings with workers, urging them not to unionize.Credit…Wes Frazer for The New York TimesAmazon’s countercampaign, both inside the warehouse and on a national stage, has zeroed in on pure economics: that its starting wage is $15 an hour, plus benefits. That is far more than its competitors in Alabama, where the minimum wage is $7.25 an hour.“It’s important that employees understand the facts of joining a union,” Heather Knox, an Amazon spokeswoman, said in a statement. “We will provide education about that and the election process so they can make an informed decision. If the union vote passes, it will impact everyone at the site and it’s important associates understand what that means for them and their day-to-day life working at Amazon.” The company, which went on a huge hiring spree last year as homebound customers sent its sales to a record $386 billion, recorded more than $22 billion in profit.In Alabama, some workers are growing weary of the process. One employee recently posted on Facebook: “This union stuff getting on my nerves. Let it be March 30th already!!!”The situation is getting testy, with union leaders accusing Amazon of a series of “union-busting” tactics.The company has posted signs across the warehouse, next to hand sanitizing stations and even in bathroom stalls. It sends regular texts and emails, pointing out the problems with unions. It posts photos of workers in Bessemer on the internal company app saying how much they love Amazon.At certain training sessions, company representatives have pointed out the cost of union dues. When some workers have asked pointed questions in the meetings, the Amazon representatives followed up with them at their work stations re-emphasizing the downsides of unions, employees and organizers say. The meetings stopped once the voting started, but the signs are still up, said Jennifer Bates, a pro-union worker in the warehouse.In this charged atmosphere, even routine things have become suspect. The union has raised questions about the changing of the timing of a traffic light near the warehouse where labor organizers try to talk to the workers as they are stopped in their vehicles while leaving the facility.Amazon did ask county officials in mid-December to change the light’s timing, though there is no evidence in the county records that the change was made to thwart the union. “Traffic for Amazon is backing up around shift change,” the public records stated as the reason the county altered the light.Amazon regularly navigates traffic concerns around its facilities, and wasting unpaid time in congested parking lots is a frequent gripe of Amazon workers in Facebook groups.But the retail workers’ union president, Stuart Appelbaum, questioned the timing of the request in Bessemer, coming as it did at the height of the organizing. “When the light was red we could answer questions and have a brief conversation with workers,” he said.Last week, the union questioned an offer the company made to the Alabama warehouse workers to pay them at least $1,000 if they quit by late March. Mr. Appelbaum accused the company of trying to entice employees to leave before the vote ended.“They are trying to remove the most likely union supporters from their work force by bribing them to leave and give up their vote,” he said in an interview.But “The Offer,” as it’s known among employees, was the same that Amazon made to workers at all of its warehouses around the country. It is an annual program that lets the company reduce its head count after the peak holiday shopping season without layoffs. It has been in place since at least 2014, when Jeff Bezos wrote about it in a shareholder letter.“Once a year, we offer to pay our associates to quit,” Mr. Bezos said at the time. “In the long run, an employee staying somewhere they don’t want to be isn’t healthy for the employee or the company.”Mr. Appelbaum was not swayed. He said he believed that Amazon had chosen to make the offer across all of its warehouses when it did in order to help eliminate possible “yes” votes in Bessemer.President Biden stopped short of urging the Amazon workers to unionize, but his statement instantly raised the stakes of an already momentous campaign.“Let me be really clear,” Mr. Biden said. “It’s not up to me to decide whether anyone should join a union. But let me be even more clear: It’s not up to an employer to decide that, either. The choice to join a union is up to the workers. Full stop.”He added, “Workers in Alabama and all across America are voting on whether to organize a union in their workplace. This is vitally important — a vitally important choice.” And it is one, he said, that should be made without intimidation or threats.Workers around the country, including Seattle, have expressed support for the union vote in Alabama.Credit…Jason Redmond/Agence France-Presse — Getty ImagesDespite the union’s suspicions, it has not filed any formal complaints with the National Labor Relations Board, Mr. Appelbaum said. Typically, unions can raise objections to a company’s tactics before an election and the labor board can step in.If a complaint were to be filed, the labor board could potentially determine that the election is invalid because of Amazon’s actions. But after working for months to build support inside and outside the Amazon warehouse, the last thing the union wants is for the labor board to intervene and rule that the election must be held again. The voting has already been taking place in Bessemer for nearly a month.Mr. Sachs, of Harvard Law School, said that despite Mr. Biden’s admonishments of companies’ interfering in elections, the current labor law does allow Amazon to hold certain mandatory meetings with workers to discuss why they shouldn’t unionize and enables the company to post anti-union messages around the workplace.“It is very helpful that the president is calling out these tactics, but what we need is a new labor law to stop companies from interfering,” he said.It is rare for such a large union election to be held by mail. Over Amazon’s objections, the labor board required a mail-in vote after determining that federal election monitors would be at risk of contracting Covid-19 if they had to travel to Bessemer to oversee in-person voting.By pushing back aggressively against the union, Amazon risks angering Democrats in Washington, many of whom are already calling for more antitrust scrutiny of big tech companies, whose businesses have grown even larger in the pandemic. Amazon has mounted a public campaign supporting legislation to raise the federal minimum wage to $15 an hour, buying prominent ads in The New York Times, The Washington Post and other publications.In his video on Sunday, President Biden specifically mentioned how unions can help “Black and brown workers” and vulnerable workers struggling during the economic crisis brought on by the pandemic.Ms. Bates, 48, one of the leaders of the union drive, started working at the Bessemer warehouse in May.She said she felt insulted by some of Amazon’s anti-union efforts, particularly the company’s statements to the staff that they would be required to pay nearly $500 in union dues every year. Because Alabama is a right-to-work state, there is no such requirement that a union member pay dues.“It angers me a little bit because I feel like they know the truth and they won’t tell the truth and are taking advantage because they know employees come from a community that is looked on as Black and low income,” said Ms. Bates, who is Black. “It felt really horrible that you would stand there and mislead people intentionally. Give them the facts and let them decide.”AdvertisementContinue reading the main story More

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    Amazon Union Drive Takes Hold in Unlikely Place

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    AdvertisementContinue reading the main storySupported byContinue reading the main storyAmazon Union Drive Takes Hold in Unlikely PlaceWorkers at a warehouse in Bessemer, Ala., are to vote next month on whether to unionize, the largest and most viable effort of its kind involving the technology giant.Union organizers talk to Amazon workers when they are stopped at a traffic light outside the warehouse in Alabama.Credit…Bob Miller for The New York TimesMichael Corkery and Jan. 25, 2021, 5:00 a.m. ETThe largest, most viable effort to unionize Amazon in many years began last summer not in a union stronghold like New York or Michigan, but at a Fairfield Inn outside of Birmingham, in the right-to-work state of Alabama.It was late in the summer and a group of employees from a nearby Amazon warehouse contacted an organizer in the Retail Wholesale and Department Store Union. They were fed up, they said, with the way the online retailer tracked their productivity, and wanted to discuss unionizing.As the workers arrived at the hotel, union officials watched the parking lot to make sure they had not been followed.Since that clandestine meeting, the unionizing campaign at Amazon’s fulfillment center in Bessemer, Ala., has moved faster and further than just about anyone has expected. By late December, more than 2,000 workers signed cards indicating they wanted an election, the union said The National Labor Relations Board then determined there was “sufficient” interest in a union election among the warehouse’s roughly 5,800 workers, which is a significant bar to hit with the government agency that oversees the voting process. About a week ago, the board announced that voting by mail would start next month and continue through the end of March.Just getting to an election is an achievement for unions, which have failed for years to break into Amazon. But persuading the workers to actually vote for a union is a bigger challenge. The company has begun to counter organizing efforts by arguing that a union would saddle workers with dues without any guarantee of higher wages or better benefits.This will be the first union election involving the company in the United States since a small group of technical workers at a warehouse in Delaware voted against forming a union in 2014.Much has changed since that vote seven years ago that has allowed organized labor to make inroads with Amazon employees in a place like Alabama.Most of that change had come in the past year during the pandemic, as workers from meatpacking plants to grocery stores have spoken out, often through their unions, about the lack of protective gear or inadequate pay.The retail union has pointed to its success representing workers during the pandemic as a selling point in Bessemer.“The pandemic changed the way many people feel about their employers,” said Stuart Appelbaum, the retail union’s president. “Many workers see the benefit of having a collective voice.”Union organizers are also building their campaign around the themes of the Black Lives Matter movement. Many of the employees at the Amazon warehouse are Black, a fact that the retail union has used to focus on issues of racial equality and empowerment. And leading the organizing effort are about two dozen unionized workers from nearby warehouses and poultry plants, most of whom are also Black.Michael Foster has been helping to organize union support at Amazon’s warehouse. “I am telling them they are part of a movement that is world wide,” he said.Credit…Bob Miller for The New York TimesSince Oct. 20, the poultry workers have been standing outside the Amazon gates every day starting at 4:30 a.m., urging workers stopped at a traffic light to join a union.“I am telling them they are part of a movement that is world wide,” said Michael Foster, a Black organizer in Bessemer, who works in a poultry plant “I want them to know that we are important and we do matter.”Unions have been forming in other unlikely places this year. This month, more than 400 engineers and other workers at Google formed a union, a rare move in the mostly anti-union tech industry. The Google union is meant primarily to bolster employee activism, while the union being proposed at Amazon in Bessemer would eventually be able to negotiate a contract and would seek to influence wages and working conditions.The unionization effort comes as Amazon has embarked on a hiring spree during the pandemic. Amazon now has more than 1.2 million employees globally, up more than 50 percent from a year earlier.But the company has also begun to face pressure from its corporate employees, over climate change and other issues, and from many warehouse workers around the country who have felt emboldened to speak up. The attention is only likely to increase with Amazon on pace to surpass Walmart as the country’s largest employer in a few years.Business & EconomyLatest UpdatesUpdated Jan. 22, 2021, 7:23 p.m. ETThe New Yorker returns an award for its story on a Japanese rent-a-family business.Biden’s top economic adviser warns the economy will be in ‘a much worse place’ without more aid.United Airlines might require its employees to take the vaccine.Success at the Bessemer warehouse, which only opened in March, could inspire workers in the booming e-commerce industry more broadly, said Nelson Lichtenstein, a labor historian at the University of California, Santa Barbara. “If you can do it in Alabama, we can do it here in Southern California for sure,” he said. “It would have a huge ripple effect.”In a statement, Heather Knox, an Amazon spokeswoman, said the company did not believe that the union “represents the majority of our employees’ views,” adding, “Our employees choose to work at Amazon because we offer some of the best jobs available everywhere we hire, and we encourage anyone to compare our total compensation package, health benefits and workplace environment to any other company with similar jobs.”The company created a website that suggests that the union’s dues — which could total about $9.25 a week for a full-time employee — will leave workers with less money to pay for school supplies.“Why not save the money and get the books, gifts and things you want?” the website says.An early version of the website included photos of happy-looking young workers, including the image of a Black man leaping in the air that appeared to be from a free stock photo website. On the site the man and a woman are pictured in an image labeled “excited african-american couple jumping, having fun.”Asked about the site, Amazon called it “educational” and said it “helps employees understand the facts of joining a union.” (As of last Tuesday evening, the company had removed the stock photos including that of the leaping man.)Race has often been at the heart of unionizing campaigns in the South. A century ago, multiracial steel and coal miners unions around Birmingham were a “cockpit of labor militancy,” Mr. Lichtenstein said.In the 1960s, unions — including the Retail Wholesale and Department Store Union — gave Black workers a venue to assert their civil rights and gain more equality in the workplace.Organizing was dangerous work. A Black organizer with the retail union in Alabama named Henry Jenkins recalled being shot at and receiving death threats at his home. At one point, a bomb was found in his car outside a church in Selma. Mr. Jenkins died in November 2011 after an illness.The retail union has been influential in the Northeast, where it represents workers at Macy’s and Bloomingdales. But its strength has also grown in the South, particularly in poultry, an industry with traditionally dangerous jobs and a work force that with many Black employees.This spring, the union was active in publicizing deadly virus outbreaks in poultry plants. The union’s mid-South Council president, Randy Hadley, called out the industry for “egregious inaction” in providing basic protections for workers.“Some people do not expect us to succeed,” said Josh Brewer, the lead organizer in Bessemer. “I believe we can do it.”Credit…Bob Miller for The New York TimesBuoyed by its rising profile during the pandemic, the union trained a group of workers to start organizing additional poultry facilities across the South. When the Amazon workers reached out, the union, which had failed to gain traction at an Amazon warehouse in Staten Island two years earlier, decided to redirect the poultry workers to the Bessemer warehouse. Unlike in past campaigns, the union decided it would keep mostly quiet during the Alabama organizing drive.“Some people do not expect us to succeed,” said Josh Brewer, who is leading the organizing effort. “I believe we can do it.”On the evening of Oct. 20, two dozen poultry and warehouse workers showed up outside the Amazon gates.Mona Darby, who has spent the past 33 years processing chickens, immediately started approaching the Amazon workers in their cars as they headed home. Ms. Darby grew up in Alabama, one of 18 children. She started working as a housekeeper for local doctors and lawyers when she was 15. But she wanted more stable work, health care and retirement benefits so she got a job in a chicken plant.Today, the starting wages in Alabama’s unionized poultry plants are about the same as those at Amazon. (The average hourly wage at the Bessemer warehouse is $15.30). But Ms. Darby said the union provided her with protections and job security that other jobs lack.“You can pay me $25 an hour, but if you don’t treat me well what’s that money worth?” she said.On that first evening at the Bessemer warehouse, Ms. Darby said a white man approached her and said Amazon didn’t want a union and he didn’t want her “Black ass on our property.”“You are going to see my Black ass out here all day, every day,” Ms. Darby said she responded.Mona Darby, who works at a poultry plant, said the union there provided her with protections and job security.Credit…Bob Miller for The New York TimesMs. Darby said she saw the man remove his name badge before he walked up to her. She told a police officer present what the man said, but he didn’t take notes.The Bessemer police said they had no record of the incident. Amazon declined to comment.Amazon pushed for the union vote to be held in person, despite the coronavirus. The National Labor Relations Board ruled against that.Credit…Bob Miller for The New York TimesOn Dec. 18, lawyers for Amazon and the union gathered on Zoom to discuss how many workers would be part of the potential union.The hearing dragged on for days, as Amazon’s lawyer asked questions in minute detail about the warehouse, until the federal hearing officer eventually cut the testimony short.One issue Amazon has insisted on is that the election be held in person at the warehouse. The company even offered to rent out hotel rooms for the federal election monitors to help them isolate from contracting the virus in an area with an infection rate of 17 percent. The N.L.R.B. ruled against in-person voting on Jan. 15, stating that a company paying for hotel rooms for government employees was not a good idea. On Friday, Amazon asked for a stay of the mail-in election, arguing that infection rates were declining and insisting that voting should take place at the warehouse.Until all the votes are cast, Mr. Foster and the other poultry and warehouse workers are planning to stay outside the Amazon gates. He said some of the Amazon workers were fearful of being seen talking to the organizers at the stop light.On a few occasions, Mr. Foster has said a prayer with workers before the light changes to green.“We want to show them we are not leaving them until this is done,” he said.AdvertisementContinue reading the main story More

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    Amazon Workers Near Vote on Joining Union at Alabama Warehouse

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    AdvertisementContinue reading the main storySupported byContinue reading the main storyAmazon Workers Near Vote on Joining Union at Alabama WarehouseThe election, expected early next year, will be one of the few times that employees of the e-commerce giant have had an opportunity to decide whether to join a union.Amazon has gone on a hiring spree during the pandemic, adding 1,400 employees a day.Credit…Ruth Fremson/The New York TimesMichael Corkery and Dec. 22, 2020, 5:27 p.m. ETThousands of workers at an Amazon warehouse near Birmingham, Ala., moved closer this week to holding a vote on whether to form a union, a milestone at the nation’s fastest growing large employer and a coup for organized labor, which has tried for years to make inroads at the e-commerce giant.After three days of hearings before the National Labor Relations Board, which concluded on Tuesday, Amazon and the union agreed on one of the most crucial details of an election: which types of workers in the facility would be allowed to vote.The agreement between Amazon and the Retail, Wholesale and Department Store Union sets the stage for one of the few times that the company’s workers have had an opportunity to vote on whether to unionize.The vote at the fulfillment center in Bessemer, Ala., about 14 miles from Birmingham, could cover roughly 5,800 workers, including full-time and seasonal employees.Amazon and the union still need to agree whether the voting will take place by mail or in person. The election is expected to be held early next year, though the N.LR.B. still needs to set a date.The previous union election at Amazon involved a few dozen technical workers at a warehouse in Delaware in 2014. They decided not to unionize.Amazon is undertaking a historic hiring spree during the pandemic, adding 1,400 employees a day and putting the company on a pace to become the nation’s largest private employer in a few years.“We don’t believe this group represents the majority of our employees’ views,” an Amazon spokeswoman, Heather Knox, said in a statement about the union. “Our employees choose to work at Amazon because we offer some of the best jobs available everywhere we hire, and we encourage anyone to compare our overall pay, benefits and workplace environment to any other company with similar jobs.”The Retail, Wholesale and Department Store Union represents workers at brick-and-mortar retailers like Macy’s flagship store in Herald Square, H&M and Zara. The union’s ranks also include a diverse mix of workers at places like the General Mills factory that makes cereal in Iowa and poultry plants across the South.The union was involved in opposing Amazon’s proposal to build a second headquarters in New York, around the same time it was trying to organize workers at the company’s large warehouse on Staten Island. But that 2018 effort never progressed to a formal union election.Business & EconomyLatest UpdatesUpdated Dec. 22, 2020, 6:42 p.m. ETNew Labor Department rule would let employers distribute tips more widely.France reopens border with Britain to trucks, requiring rapid Covid-19 tests for drivers.Covid comments get a tech C.E.O. in hot water, again.The pandemic rekindled attention in Amazon’s labor force, part of a broader focus on the safety, pay and sacrifices of essential workers in grocery stores and e-commerce centers who helped keep goods flowing to homebound consumers during this year’s shutdowns.Amazon also faces increasing scrutiny, both on Capitol Hill and by state officials, about its growing might in the retail industry and its role as a large employer.Amazon has trumpeted its investments in safety, including providing its workers with free Covid-19 testing in labs it set up and operates. It also points to its starting wage of $15 an hour and health care benefits. Labor advocates and some elected officials have still raised concerns about the rates of injuries in warehouses, inflexible work schedules and the surveillance of workers to maximize productivity.The company has also been accused of retaliating against workers who speak out. Last week, the N.L.R.B. said it had found merit in a worker’s claim that Amazon illegally retaliated against him for staging protests this spring outside the Staten Island warehouse to draw attention to concerns about safety during the pandemic. Amazon said the worker had been fired for “a clear violation of our standards of conduct and harassment policy.”The Bessemer warehouse opened just as Covid-19 arrived in the United States. Amazon announced plans for it in 2018, part of an expansion into midsize metropolitan areas so the company could store more products closer to customers for quick delivery. The local economy used to depend on steel industry jobs, but those have largely disappeared, and Amazon, which pledged to hire 1,500 people, received $51 million in local and state tax incentives. Average pay at the warehouse is $15.30 an hour, Ms. Knox said.In November, the union submitted its petition to hold the election, saying it had sufficient support among the workers it said should be part of the bargaining unit. The company asked for more time to prepare a response, citing the busy holiday shopping season.“This is a year where more consumers than ever are shopping online and expecting prompt and accurate deliveries,” Amazon said in a filing with the N.L.R.B.Haggling over the terms of a union election can drag on for months, but this process moved relatively quickly. The union filed a petition for the election with the N.L.R.B. about a week before Thanksgiving.Over the course of the hearing, which began on Friday, lawyers for the union and Amazon discussed how many workers at the center should be allowed to vote. Amazon argued that temporary workers, usually hired during the holiday season, should be included, along with full-time and part-time employees performing the same tasks.The union agreed to include the seasonal workers, even though it means expanding the pool of employees it needs to win over. But by conceding the seasonal issue, the union probably avoided days of testimony from Amazon that could have stretched well past Christmas and slowed some of the organizing momentum.“Our interest is in making sure there is an election soon,” Richard Rouco, a lawyer for the union, said on Monday.The other sticking point is whether the voting should occur in person or by mail. Amazon wants the election to occur in person, even though the N.L.R.B. has raised serious concerns about exposing its election monitors to the coronavirus in the Bessemer area, where there has been a high rate of virus infections.Harry Johnson, a lawyer for Amazon, suggested that local hotel rooms and buses could be rented exclusively for the federal officials to prevent them from being exposed while they conducted the election.Mr. Rouco retorted, “I am not going to let Amazon buy a city” to prevent workers from voting by mail.The N.LR.B.’s regional office in Atlanta is expected to rule on the mail-voting issue early next month.AdvertisementContinue reading the main story More