Finance

London’s Financial Conduct Authority said it has fined Starling “for financial crime failings related to its financial sanctions screening.”
Starling also repeatedly breached a requirement not to open accounts for high-risk customers, the FCA noted.
Starling, one of the U.K.’s most popular online-only challenger banks, has been widely viewed as a potential IPO candidate in the coming year or so.

The Starling Bank banking app on a smartphone.
Adrian Dennis | AFP via Getty Images

U.K. financial regulators hit British digital lender Starling Bank with a £29 million ($38.5 million) fine over failings related to its financial crime prevention systems.
In a statement on Wednesday, London’s Financial Conduct Authority said it had fined Starling “for financial crime failings related to its financial sanctions screening.” Starling also repeatedly breached a requirement not to open accounts for high-risk customers, the FCA said.

In response to the FCA penalty, Starling said it was sorry for the failings outlined by the regulator and that it had completed detailed screening and an in-depth back book review of customer accounts.
“I would like to apologise for the failings outlined by the FCA and to provide reassurance that we have invested heavily to put things right, including strengthening our board governance and capabilities,” David Sproul, chairman of Starling Bank, said in a statement Wednesday.
“We want to assure our customers and employees that these are historic issues. We have learned the lessons of this investigation and are confident that these changes and the strength of our franchise put us in a strong position to continue executing our strategy of safe, sustainable growth, supported by a robust risk management and control framework,” he added.
Starling, one of the U.K.’s most popular online-only challenger banks, has been widely viewed as a potential IPO candidate in the coming year or so. The startup previously signaled plans to go public, but has moved back its expected timing from an earlier targeted an IPO as early as 2023.
The FCA said in a statement that, as Starling expanded from 43,000 customers in 2017 to 3.6 million in 2023, the bank’s measures to tackle financial crimes failed to keep pace with that growth.

The FCA began looking into financial crime controls at digital challenger banks in 2021, concerned that fintech brands’ anti-money laundering and know-your-customer compliance systems weren’t robust enough to prevent fraud, money laundering and sanctions evasion on their platforms.
After this probe was first opened, Starling agreed to stop opening new bank accounts for high-risk customers until it improved its internal controls. However, the FCA says that Starling failed to comply with this provision and opened over 54,000 accounts for 49,000 high-risk customers between September 2021 and November 2023.
In January 2023, Starling became aware that, since 2017, its automated system was only screening clients against a fraction of the full list of individuals and entities subject to financial sanctions, the FCA said, adding that the bank identified systemic issues in its sanctions framework in an internal review.
Since then, Starling has reported multiple potential breaches of financial sanctions to relevant authorities, according to the British regulator.
The FCA said that Starling has already established programs to remediate the breaches it identified and to enhance its wider financial crime control framework.
The British regulator added that its investigation into Starling completed in 14 months from opening, compared to an average of 42 months for cases closed in the calendar year 2023/24. More

Meta says it has worked with U.K. banks NatWest and Metro Bank on an information-sharing agreement to help them prevent customers from falling victim to fraud.
The company is expanding its Fraud Intelligence Reciprocal Exchange (FIPE) to enable U.K. banks to share information on scams with Meta directly.
Meta has long faced calls from banks in the U.K. to do more to stop scammers from running rampant on its platforms, which include Facebook, Instagram, and WhatsApp.

Jakub Porzycki | Nurphoto | Getty Images

Facebook parent company Meta on Wednesday said that it’s working with two leading banks in the U.K. on an information-sharing arrangement to help protect consumers from fraud.
Meta said it was expanding its Fraud Intelligence Reciprocal Exchange (FIPE) to enable U.K. banks to directly share information with the social media giant, in a bid to help it detect and take down scamming accounts and coordinated fraud schemes.

Meta said that the tech has already been tested with multiple lenders in the U.K. In one example, Meta says it was able to take down 20,000 accounts from scammers engaged in a concert ticket scam network targeting people in the U.K. and U.S., thanks to data shared by British lenders NatWest and Metro Bank.
NatWest and Metro Bank are the only banks in the U.K. that are currently part of the fraud information-sharing pact, but more are set to join later on, according to Meta.
“This work has already seen us take action against thousands of accounts run by scammers, indicating the importance of banks and platforms working together to tackle this societal issue,” Nathaniel Gleicher, global head of counter-fraud at Meta, said in a statement Wednesday.
“We will only beat these criminals if we work together and share relevant information related to scams. Financial institutions can share unique information with us which we can in turn use to train our systems to take action against more scams globally,” Gleicher added.
Meta has long faced calls from banks in the U.K. to do more to stop scammers from running rampant on its platforms, which include Facebook, Instagram, and WhatsApp.

In 2022, British digital bank Starling, which is backed by Goldman Sachs, began boycotting Meta and pulled advertising from its platforms over concerns that the company was failing to tackle fraudulent financial advertising.
Meta’s apps have been frequently abused by scammers attempting to swindle users out of their money through a variety of fraudulent schemes.
One of the most common forms of scams users encounter on the company’s platforms is authorized push payment fraud, through which criminals attempt to convince people to send them money by impersonating individuals or businesses that are selling a service.
Meta already has policies in place banning promotion of financial fraud, such as loan scams and schemes promising high rates of returns. The firm also prohibits ads that promise unrealistic results or guarantee a financial return. More

Hurricane Helene brought high winds and mass flooding to parts of the Southeast U.S., including Florida, Georgia, North Carolina, South Carolina, Virginia and Tennessee.
Airlines don’t generally owe a financial duty to customers because of weather related events, experts said.
Some carriers are offering concessions in certain areas like Asheville, North Carolina, and Valdosta, Georgia.

Men inspect the damage from flooding in the aftermath of Hurricane Helene on Sept. 28, 2024 in Asheville, North Carolina.
Sean Rayford | Getty Images News | Getty Images

As the Southeast U.S. recovers in the aftermath of Hurricane Helene’s destruction, consumers looking to change their air travel plans to or from affected areas without taking a financial hit may be out of luck, experts said.
“The big-picture issue that happens in U.S. air travel: When there is a significant disruption, air passengers have very, very limited rights” when it comes to compensation, said Eric Napoli, chief legal officer at AirHelp, an online service that assists airline passengers.

‘Catastrophic damage’

The North Carolina Department of Transportation urged people to avoid unnecessary travel in the western part of the state due to hundreds of road closures from downed trees, landslides and “catastrophic damage.”

What airlines owe passengers

Amid that destruction, travelers hoping to change flights for free or cancel their plans for a refund may find airlines unwilling to grant that financially flexibility.
Airlines do generally owe “prompt” refunds to passengers if they cancel or make a “significant change” to a flight, regardless of the reason, according to the U.S. Department of Transportation. That’s true even for consumers with non-refundable tickets.

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However, weather-related events like Hurricane Helene are generally considered to be outside an airline’s control, meaning passengers have relatively few rights to compensation, experts said.
The airline’s duty in such cases generally depends on a passenger’s specific fare, such as economy or business class, Napoli said.
“There’s nothing [airlines] will do for you” if your conference was canceled and you don’t have a ticket that grants free cancellation or comes without fees for changes, he said.

Airlines make concessions in some cases

Damage to a store in Valdosta, Georgia, from Hurricane Helene.
Michael M. Santiago | Getty Images News | Getty Images

Some airlines are making concessions tied to Hurricane Helene, though they vary by carrier and geography.
“All the rules are different,” said Sally French, a travel expert at NerdWallet.
Many major U.S. carriers have dedicated webpages for travel alerts outlining their policies around specific events, she said.
For example, American Airlines, Delta Airlines and United Airlines have alerts about flooding in the Southeast. Many focus on areas around Asheville, North Carolina, and some parts of Georgia like the city of Valdosta.
United is waiving change fees and fare differences for passengers whose flight was affected by flooding and who choose to reschedule their flight, for example.
United’s policy comes with parameters: Passengers must have purchased their ticket before Sept. 26, for travel between Sept. 30 and Oct. 31, 2024; the new flight must be a United flight leaving by the end of 2024 and between the same cities as originally booked. Those who cancel can get a full refund.

American Airlines is also giving leeway to passengers scheduled to travel through Augusta, Georgia, between Sept. 29 and Oct. 4. They must book changes by Oct. 4.
Delta passengers scheduled to fly through Asheville or Valdosta must travel on rebooked flights by Oct. 18 to avoid paying a fare difference. Change fees would still be waived past that date, however.

Read the specifics of insurance policies

Travel insurance isn’t always a fail-safe in the event consumers can’t get reimbursed from the travel provider for a flight, hotel or other travel expenses, experts said.
If you didn’t purchase a cancel-for-any-reason policy, your trip problems typically have to fall under specific, covered reasons. Plus, policies bought after Helene became a named storm generally won’t cover claims related to it.
“Make sure you read the fine print and what the insurance is actually covering,” Napoli said.
Consumers who purchased their trip with a credit card may get certain travel reimbursement benefits from their card issuer, sometimes even in the case of severe weather, French said. Credit-card companies generally require a “quick turnaround” on a claim, often within 21 days, she said. More

After THE financial crisis of 2007-09, global house prices fell by 6% in real terms. But, before long, they picked up again, and sailed past their pre-crisis peak. When covid-19 struck, economists reckoned a property crash was on the way. In fact there was a boom, with mask-wearing house-hunters fighting over desirable nests. And then from 2021 onwards, as central banks raised interest rates to defeat inflation, fears mounted of a house-price horror show. In fact, real prices fell by just 5.6%—and now they are rising fast again. Housing seems to have a remarkable ability to keep appreciating, whatever the weather. It will probably defy gravity even more insolently in the coming years. More

Bettinger will be replaced on Jan. 1, 2025, by Charles Schwab President Rick Wurster.
Bettinger will remain as the co-chair of Schwab’s board.
Schwab’s stock has gone up roughly 150% during Bettinger’s tenure, but it has underperformed the broader market over the past two years.

Walter “Walt” Bettinger, president and chief executive officer of Charles Schwab Corp., speaks during the 2015 Fortune Global Forum in San Francisco, California, U.S., on Tuesday, Nov. 3, 2015.
David Paul Morris | Bloomberg | Getty Images

Charles Schwab CEO Walt Bettinger is retiring from his role at the end of December after 16 years leading the brokerage firm, the company announced Tuesday.
Bettinger will be replaced on Jan. 1, 2025, by Charles Schwab President Rick Wurster. Bettinger will remain as the co-chair of Schwab’s board.

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Charles Schwab, 5 years

In a statement, Bettinger cited his 65th birthday next year as a reason to step aside and praised the choice of Wurster.
“The Schwab Board’s thoughtful and disciplined approach to succession planning helps make this transition smooth. Rick Wurster and I have worked together on a daily basis for more than eight years. I have complete confidence in his leadership, and I am thrilled that the Schwab Board of Directors has selected him as my successor,” the statement said.
In an interview on CNBC’s “Squawk Box,” Wurster indicated that there would not be any immediate change in strategy with the CEO handoff.
“I don’t think there will be a transition in the sense that we’re going to continue what we’ve been doing, which is deliver for our clients and delight them,” Wurster said.
Since Bettinger took over in 2008, the company’s client assets have grown to $9.74 trillion from $1.14 trillion, and client brokerage accounts have grown to more than 43 million from fewer than 10 million. This growth is due in part to Schwab’s acquisition of TD Ameritrade, which closed in 2020.

Bettinger said on “Squawk Box” that the integration of Ameritrade was completed earlier this year and was another reason that he thought this was a good time to step aside from the CEO role.
Schwab’s stock has gone up roughly 150% during Bettinger’s tenure, which began in the middle of the financial crisis, but it has underperformed the broader market over the past two years.
“I often say that not many CEOs halve their company’s stock price in the first 90 days, but that was pretty much what I walked into in the financial crisis,” Bettinger said on “Squawk Box.”
Shares of Schwab were up less than 1% in premarket trading Tuesday. More

Mastercard on Tuesday said it’s agreed to acquire Minna Technologies, a subscription management software startup.
The payments giant touted the deal as a way to help consumers with a key pain point — managing the myriad subscription services that exist today, from Netflix to Amazon Prime.
According to Juniper Research data, there are 6.8 billion subscriptions globally, a number that’s expected to jump to 9.3 billion by 2028.

BARCELONA, SPAIN – MARCH 01: A view of the MasterCard company logo on their stand during the Mobile World Congress on March 1, 2017 in Barcelona, Spain. (Photo by Joan Cros Garcia/Corbis via Getty Images)
Joan Cros Garcia – Corbis | Corbis News | Getty Images

Mastercard said Tuesday that it’s agreed to acquire Minna Technologies, a software firm that makes it easier for consumers to manage their subscriptions.
The move comes as Mastercard and its primary payment network rival Visa are rapidly attempting to expand beyond their core credit and debit card businesses into technology services, such as cybersecurity, fraud prevention, and pay-by-bank payments.

Mastercard declined to disclose financial details of the transaction which is currently subject to a regulatory review.
The payments giant said that the deal, along with other initiatives it’s committed to around subscriptions, will allow it to give consumers a way to access all their subscriptions in a single view — whether inside your banking app or a central “hub.”
Minna Technologies, which is based in Gothenburg, Sweden, develops technology that helps consumers manage subscriptions within their banking apps and websites, regardless of which payment method they used for their subscriptions.
The company said it works with some of the world’s largest financial institutions in the world today. It already counts Mastercard as a key partner as well as its rival Visa.
“These teams and technologies will add to the broader set of tools that help manage the merchant-consumer relationship and minimize any disruption in their experience,” Mastercard said in a blog post Tuesday.

Consumers today often have tons of subscriptions to manage across multiple services such as Netflix, Amazon and Disney Plus. Owning multiple subscriptions can make it difficult to cancel them as consumers can end up losing track of which subscriptions they’re paying for and when.
Mastercard noted that this can have a negative impact on merchants because consumers who aren’t able to easily cancel their subscriptions end up calling on their banks to request a block on payments being taken.

According to Juniper Research data, there are 6.8 billion subscriptions globally, a number that’s expected to jump to 9.3 billion by 2028.
Financial services incumbents such as Mastercard have been rapidly growing their product suite to remain competitive with emerging fintech players that are offering more convenient, digitally native ways to manage consumers’ money management needs.
In 2020, Mastercard acquired Finicity, a U.S. fintech firm that enables third parties — such as fintechs or other banks — to gain access to consumers’ banking information and make payments on their behalf.
Earlier this year, the company announced that by 2030, it would tokenize all cards issued on its network in Europe — in other words, as a consumer, you wouldn’t need to enter your card details manually anymore and would only have to use your thumbprint to authenticate your identity when you pay.
Visa, meanwhile, is also trying to remain competitive with fintech challengers. Last month, the company launched a new service called Visa A2A, which makes it easier for consumers to set up and manage direct debits — payments which are taken directly from your bank account rather than by card. More

British retail investing app Freetrade has entered into an agreement with Australian rival Stake to take on all of the company’s U.K. clients and their assets, Freetrade told CNBC Tuesday.
Sydney-based Stake launched its services in the U.K. in 2020, however the firm has decided to focus primarily on its Australia and New Zealand operations after a recent business review.
The move is expected to bolster Freetrade’s domestic operations, and comes as British retail investment platforms as a whole are facing heated competition from Robinhood.

People walk along London Bridge past the City of London skyline.
Sopa Images | Lightrocket | Getty Images

London-based online trading platform Freetrade told CNBC Tuesday that it’s agreed to buy the U.K. customer book of Stake, an Australian investing app.
The move is part of a broader bid from Freetrade to bolster its domestic business and comes as British digital investment platforms face rising competition from new entrants — not least U.S. heavyweight Robinhood.

The startup told CNBC exclusively that it entered into a transaction with Stake to take on all of the company’s clients and move all assets the firm manages in the U.K. over to its own platform.
Freetrade and Stake declined to disclose financial information of the deal, including the value of Stake’s U.K. customer book.
Stake, which is based in Sydney, Australia, was founded in 2017 by entrepreneurs Matt Leibowitz, Dan Silver and Jon Abitz with the aim of providing low-cost brokerage services to retail investors in Australia.
The company, which also operates in New Zealand, launched its services in the U.K. in 2020. However, after a recent business review, Stake decided to focus primarily on its Australia and New Zealand operations.
Following the deal, customers of Stake U.K. will be contacted with details about how to move their money and other assets over to Freetrade in “the coming weeks,” the companies said. Customers will still be able to use their Stake account until assets and cash are transferred to Freetrade in November.

Freetrade operates primarily in the U.K. but has sought to expand into the European Union. It offers a range of investment products on its platform, including stocks, exchange-traded funds, individual savings accounts, and government bonds. As of April 2024, it had more than 1.4 million users.
Earlier this year, CNBC reported that the startup’s co-founder and CEO, Adam Dodds, had decided to depart the company after six years at the helm. He was replaced by Viktor Nebehaj, the firm’s then-chief operating officer.
Freetrade was a beneficiary of the 2020 and 2021 retail stock investing frenzy, which saw GameStop and other so-called “meme stocks” jump to wild highs. In the years that followed, Freetrade and its rivals, including Robinhood were impacted by higher interest rates which hammered investor sentiment.
In 2022, Freetrade announced plans to lay off 15% of its workforce. The following year, the firm saw its valuation slump 65% to £225 million ($301 million) in an equity crowdfunding round. Freetrade at the time blamed a “different market environment” for the reduction in its market value.
More recently, though, things have been turning around for the startup. Freetrade reported its first-ever half year of profit in 2024, with adjusted earnings before interest, tax, depreciation and amortization hitting £91,000 in the six months through June. Revenues climbed 34% year-over-year, to £13.1 million.
“I’m focused on scaling Freetrade into the leading commission-free investment platform in the UK market,” CEO Nebehaj said in a statement shared with CNBC. “This deal shows our commitment to capitalise on opportunities for inorganic growth to reach that goal.”
“Over the last few months, we have worked closely with Stake to ensure a smooth transition and good outcomes for their UK customers. We look forward to welcoming them and continuing to support them on their investment journeys.”
Freetrade currently manages more than £2 billion worth of assets for U.K. clients. Globally, Stake has over $2.9 billion in assets under administration.
Robinhood, a far larger player in the U.S. with $144 billion in assets under management, launched in the U.K. in November 2023 to much fanfare. Earlier this month, the company launched a securities lending scheme in the U.K., in a bid to further entice prospective British clients. More

Retail investing platform Robinhood announced that it’s offering customers in Europe the ability to transfer cryptocurrencies in and out of its app.
The company is looking to broaden its product capabilities in the region as it ramps up its international expansion.
The company said that it’ll allow customers in the European Union to deposit and withdraw more than 20 digital currencies through its platform, including bitcoin, ethereum, solana, and USD coin.

Dado Ruvic | Reuters

Retail investing platform Robinhood on Tuesday announced that it’s offering customers in Europe the ability to transfer cryptocurrencies in and out of its app, broadening its product capabilities in the region as it presses ahead with international expansion.
In a blog post on Tuesday, the company said that it’ll allow customers in the European Union to deposit and withdraw more than 20 digital currencies through its platform, including bitcoin, ethereum, solana, and USD coin.

The move effectively gives Robinhood’s European users the ability to “self-custody” assets — meaning that, rather than entrusting your cryptocurrency to a third-party platform, you can instead take ownership of it in a fully owned wallet that holds your funds.
In December last year, Robinhood launched its crypto trading service, Robinhood Crypto, in the EU for the first time. The service allowed users to buy and sell cryptocurrencies, but not to move them away from the platform, either to another third-party platform or to their own self-custodial wallet.
Johann Kerbrat, general manager of Robinhood’s crypto unit, told CNBC that he thinks the EU has the potential to become an attractive market for digital currencies, thanks to crypto-friendly regulations being adopted by the bloc.
“The EU can become a very attractive market next year,” Kerbrat said in an interview. He pointed to the EU’s landmark Markets in Crypto-Assets (MiCA), regulation, which sets out harmonized rules for the crypto sector across all 27 of the bloc’s member states.
Once MiCA is fully in place, Kerbrat said, every EU country will fall under the same unified regime.

“In terms of total addressable market, [the EU] is as big as the U.S.,” he told CNBC, adding, “it’s definitely an interesting market for us.”
Robinhood added that, for a limited time, the company will offer European customers the ability to get 1% of the value of tokens deposited on its platform back in the form of the equivalent cryptocurrency they transfer into Robinhood.
Robinhood is rolling out new features in the EU at a time when U.S. crypto firms are sparring with regulators at home. In the U.S., the Securities and Exchange Commission has sued several companies including Coinbase, Binance and Ripple over claims that they’re all dealing in unregistered securities.

Each of the platforms has contested the SEC’s allegations, stipulating that tokens marketed and sold on their platforms don’t quality as securities that should be registered with the agency.
“We are disappointed by the way U.S. regulation is happening, where it’s basically regulation by enforcement,” Kerbret told CNBC. “We are not super happy to see that.”
Robinhood is regulated by the SEC and the Financial Industry Regulatory Authority (FINRA) at a federal level in the U.S. It also holds a BitLicense with New York State Department of Financial Services.

Bitstamp deal

In June, Robinhood announced that it would acquire Luxembourg-based crypto platform Bitstamp to take advantage of the firm’s exchange technology and further expand its reach globally. The deal, which is valued at approximately $200 million in cash, is set to close in the first half of 2025.
Kerbrat said that the company’s deal to buy Bitstamp would help it gain access to even more international markets and obtain coveted regulatory permissions around the world. Bitstamp holds over 50 licenses and registrations globally including in Singapore, the U.K. and the EU.
Beyond expanding globally, the deal with Bitstamp is also expected to help Robinhood diversify its crypto business to serve more institutional investors, Kerbrat told CNBC. For example, Bitstamp offers a “crypto-as-a-service” offering which helps banks and other financial firms launch their own crypto capabilities.
Robinhood’s crypto trading, deposit and withdrawal functionality are currently only available to customers in the European Union, not in the U.K. The company launched its popular stock trading service to Brits in November last year. However, it does not yet currently offer crypto services to U.K. clients. More